UPS Expects New Milestone For Online Tracking Requests
More Than 100 Million in One Week
ATLANTA, Dec. 12, 2005 – In the midst of the holiday rush, businesses and consumers often are as focused on tracking the progress of their UPS packages as they are on catching a glimpse of Santa’s global delivery route. And every year, the number of people seeking the peace of mind of knowing where their package is seems to grow exponentially.
The year 2005 is no exception. UPS expects to top 100 million online package tracking requests during its upcoming holiday Peak Week – Dec. 19-23. That will be a new milestone and a huge jump from a decade ago, when a then-astounding 100,000 UPS package tracking requests were registered on the Web for an entire month. It’s also a hundred-fold increase from UPS’s first 1 million request week, which occurred in December 1997.
“Our annual $1 billion investment in technology is focused on bringing us closer than ever to our customers, which means treating each customer as if they were the only one,” said Dave Barnes, senior vice president and CIO. “And providing customers the ability to quickly track their packages via UPS.com is an example of how our investment is paying off.”
The holidays are the busiest time of the year for UPS, with peak day delivery volume climbing as much as 43 percent to 20 million packages worldwide. Businesses and consumers rely on UPS.com to track these packages in an effort to ensure their commercial and gift-giving endeavors are successful.
From around the corner to more than 200 countries and territories around the world, UPS has been bringing the holidays home for more than 98 years. In the United States, UPS offers convenient access in every neighborhood. To find the nearest UPS location or additional holiday packing and shipping information, visit TheUPSStore.com or UPS.com, or call 1-800-PICK-UPS.
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