Enhanced Portal Offers Verizon Enterprise Customers Unified Wireline, Wireless View
Verizon Enterprise Center Enables Customers to Manage their Accounts From Virtually Anywhere in the World
BASKING RIDGE, N.J. - Verizon’s enterprise customers now have a single online site where they can view and manage all their wired and wireless communications. Verizon Business and Verizon Wireless have joined forces to launch the Verizon Enterprise Center (VEC), a unified portal that gives large-business customers a seamless online experience.
Formerly known to Verizon Business customers as the Verizon Business Customer Center and to Verizon Wireless customers as My Business, the new VEC portal provides a single sign-on with integrated access, allowing customers to place orders, view and pay invoices, create trouble tickets and analytical reports, and monitor and manage their wired and wireless voice, data and IP services.
“State-of-the-art self service is becoming the new gold standard for customer service,” said Nancy Gofus, chief marketing officer for Verizon Business. “The Verizon Enterprise Center is a useful and environmentally friendly online tool that helps customers do business with us whenever and wherever they choose, while giving them better command and control over their communications landscape.”
VEC Helps Customers Control Costs, Improve Productivity, Achieve Environmental Goals
“The Verizon Enterprise Center offers enterprise customers a user-friendly, state-of-the-art tool to help them take control of their communications services,” said Paul Hughes, vice president of enabling technologies for Yankee Group. “The new single login option for business and wireless customers is a true competitive differentiator for Verizon.”
The VEC provides near real-time access to information so companies can make informed decisions about their domestic and global networks. It also helps Verizon Wireless and Verizon Business customers improve productivity, control costs by providing invoices electronically, and allows them to manage their network and control their inventory, while helping companies achieve their environmental-protection goals by eliminating paper and costly storage.
“This is a state-of-the-art account management tool that our domestic and global customers should find not only useful but cost effective,” said Mike Lanman, vice president and chief marketing officer for Verizon Wireless. “This is the tool our customers have asked for, and we are proud to be able to deliver it to them today.”
New Features Enhance Online Experience
Joint Verizon Wireless and Verizon Business customers can use a single logon and URL to quickly take advantage of a wide range of innovative capabilities, including:
Dashboard enhancements - The VEC Dashboard - a single, near real-time overview of network topology on a single screen - helps customers manage and monitor their voice, data and Internet network resources and troubleshoot areas of improvement. These customers can now receive severe-weather advisories via the National Oceanic and Atmospheric Association (NOAA) right on their Dashboard, helping them plan for contingencies(1). This new feature provides continual updates, and customers can zoom in on the map to view specific information for individual locations. With customers’ adoption of the Dashboard application climbing 526 percent in 2007, the company continues to add new features and functions to help further increase customer use of the portal.
Updated repairs homepage - Provides customers a new method of creating, viewing and updating trouble tickets. Circuit testing and analysis (which includes the testing of local access circuits) and line testing are now also available within the repairs application. Descriptions of these tests are now available online, and results are displayed online, including performance statistics. This new ticket-tracking option was designed to expedite trouble resolution.
Advanced e-commerce solutions - Customers can implement e-commerce solutions that streamline orders for both centralized telecommunications departments as well as authorized end users. Recent enhancements allow enterprise customers to have customized content, manager-approval options and third-party integration. Additionally, exclusive online offers and benefits are available periodically through the site.
Account management - Customers save time managing wireless services through the VEC. In addition to accessing statements online, making payments, and using an array of advanced reporting options, customers can conduct real-time account management functions. This means many tasks that previously required a phone call to complete can now be completed directly online, in less time.
(1)This feature is currently available only in the United States.
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