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IBM Opens New Global Delivery Center in Pune, India


Strategic Location for Automotive Industry Expertise and Non-English Language Skills

PUNE, INDIA - May 2008: IBM (NYSE: IBM) today inaugurated a new Global Delivery Center (GDC) in Pune to provide clients worldwide with business consulting and application services. This is IBM Global Business Services’ (GBS) fourth site in Pune, and it will expand the scope of business and technology expertise already available to clients through its globally integrated network of delivery centers.

The Pune site joins IBM’s network of 20 business consulting and application services centers located in eight countries around the world. These centers, which utilize world-class tools and automation technologies from IBM Research, are established as ’centers of excellence’ with professionals who are uniquely skilled and equipped to serve client needs by industry. This globally integrated approach provides the fundamental underpinning for IBM Global Business Services, enabling the company to define the professional services industry with its clients.

Due to the vast presence of original equipment manufacturers (OEMs) and automotive industry expertise in Pune, the new center serves as a strategic location for IBM’s global and local automotive clients. At the Pune center, IBM offers clients a wide range of services that cover key areas such as product lifecycle management, manufacturing productivity, business consulting, human capital management, financial services, technology services, and solutions for small and midsize automotive manufacturers.

“As a globally integrated company, IBM leads in high-value creation and services delivery driven by our strategy of doing the right tasks, with the right skills, in the right places. Our new facility in Pune will further augment our globally integrated delivery network, providing clients with differentiated solutions to help them innovate and transform their businesses,” said Rajesh Nambiar, Vice President and General Manager, Global Delivery, IBM India, “Pune has a rich pool of engineering talent and provides a very conducive environment for technology development. This makes a compelling case for locating our new center in Pune,” he added further.

The Pune center will also provide services for clients in the Travel and Transportation, Chemical and Petroleum, and Energy and Utility industries. IBM will expand its workforce in Pune by hiring technology graduates and IT professionals with skills in IT strategy and architecture, business consulting, enterprise solutions (SAP, Siebel, and Oracle), testing, open systems, Portal, and Webmethods.

“IBM has a unique combination of automotive industry insight and talent at the Pune Global Delivery Center,” said Sanjay Rishi, Global Automotive Industry Leader, IBM Global Business Services. “Through our globally integrated delivery model, clients can access IBM’s automotive expertise regardless of their location, as well as replicable software and services assets developed specifically for the auto industry. No other vendor can match IBM’s breadth of business-oriented and industry expertise, and portfolio of services and software assets.”

Differentiated capabilities: Non-English Language Skills
IBM also announced a new Language Translation Services Center (LTSC) in the Pune facility as part of its strategy to address increasing demand from clients in Europe for non-English language skills.

The Pune center’s LTSC will offer a full scope of quality language translation services for clients and professionals at other IBM global delivery centers. This includes assisting with document translations -- such as emails, web pages, contracts, etc. -- from French, German, Italian and Spanish to English, allowing for more improved and efficient communication between clients and employees around the world. More LTSC sites will open at other global delivery center sites in Asia and Europe later this year.

The LTSC is one part of IBM’s unique, three-pronged approach to streamline language translation. This approach also includes leveraging common machine language translation tools and innovative offerings from IBM Research, as well as building language skills through online and classroom training.

IBM enjoys strong global delivery and domestic business in Pune. IBM has multiple partnership arrangements with educational Institutes in the city like Symbiosis Inst of Business Management and Steinbeis, a German University, to conduct International MBA programme for its employees.


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