Genesys Reinforces Commitment to Excellent Customer Service with Partner Certification Program for VARS, Developers and Integrators
Global technology and certification program adds new resource to ensure high–quality implementations of contact center applications across the enterprise
SAN FRANCISCO – December 8, 2005 – Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA, Paris: CGEP.PA), today announced a new reseller, developer and systems integration certification program to ensure smooth implementations and high satisfaction for customers when they use the Genesys suite of contact center software.
The Genesys Partner Certification Program complements its existing InterActs and InterWorks partner programs by certifying all of the key capabilities required for a successful customer implementation, including technical training, lab systems, implementation experience, and a consistent set of professional services and support processes. The program is designed for VARs, applications developers and system integrators that have significant resources, expertise and support infrastructure dedicated to the Genesys platform.
Partners who meet a strict set of requirements and pass an application and audit process will be branded as Gold Certified in particular product areas. Genesys Gold Partner certification is available to all levels of existing partners, including Premier, Strategic and Global. In addition, under the program, a partner may choose to be certified in the entire suite of Genesys products – including Inbound Voice, Outbound, Multimedia, Workforce Management and Genesys Voice Platform – or to meet a narrower set of requirements, such as limiting their certification to the Genesys Voice Platform (GVP).
“The Genesys Gold Certified Partner Program certifies all of the key capabilities for a successful customer implementation, and complements our existing certification through Genesys University,” said Karl Holzthum, senior vice president, Worldwide Channel & Alliances for Genesys. “Partner certification extends beyond individual qualifications and covers other technical capabilities such as lab systems, implementation history and success, professional services and support infrastructure. Gold certification certifies an entire partner company, not just individual employees,” Holzthum added.
“We recognize the importance of the Genesys platform and are eager to begin the certification process as part of our strong commitment to both Genesys and our customers,” said Mark Straton, senior vice president of marketing for Siemens Communications, Inc. “The program allows us to differentiate ourselves from our competitors and rewards us for our investment and technical expertise and customer success.”
To qualify for Gold certification status at either the suite or GVP level, a partner must meet the following criteria:
· A proven history of customer implementations within the past two years
· A full lab system in place for all Genesys products certified and supported
· Extensive employee training for all Genesys products certified and supported
· Professional services methodologies and practices in place and adhered to
· Support infrastructure, personnel and practices in place
Gold Certified Partners will be recognized for both their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. In addition, Gold Certified Partners will receive marketing benefits and technical tools and enablement services provided only to Gold partners.
On an ongoing basis, re-certification is required every two years to maintain Gold Certified status. The same processes and requirements must be met for each re-certification period. For more information, partners can contact their alliance manager.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3000 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com.
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks; applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion and 56,000 employees in 2004, Alcatel operates in more than 130 countries.
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