AT&T Offers Hyatt a Suite of Global Hosting and Managed Solutions
AT&T Inc. (NYSE:T) today announced a three-year hosting and managed services contract with Global Hyatt Corporation, one of the world’s most recognizable hotel brands. Initially, AT&T will provide centralized hosting services for Hyatt.com and for Hyatt’s property-management system. During the next two years, Hyatt and AT&T will work closely to migrate numerous other applications to the new hosting environment.
“A true global presence, secure facilities, disciplined processes and a dedication to customer satisfaction were all very important criteria to Hyatt,” said Phil LaBelle, vice president, IT Strategy, Architecture and Planning, Global Hyatt Corporation. “As we move to centralize the vast majority of our applications, AT&T has stepped up and continues to provide valuable guidance, support and direction every step of the way.”
Initially, Hyatt will use a pair of secure data centers in North America. AT&T will migrate Hyatt’s customer-facing Web site to these new data centers, where AT&T will continue to provide secure hosting and around-the-clock monitoring services for Hyatt.com.
In these same two data centers, AT&T will also host Hyatt’s property-management system, servicing Hyatt’s network of nearly 300 hotels and resorts in North America. With AT&T’s aligned advanced hosting capabilities supporting Hyatt’s property-management system, Hyatt can optimize its core business services â€” locating, scheduling and managing rooms and sites for guests, clients and properties around the globe.
“AT&T continues to be a valuable provider, delivering the solutions and management expertise to drive greater efficiency for Hyatt and our customers â€” both online and at our properties,” said Jim Lamb, senior vice president, Information Technology, Global Hyatt Corporation. “From our simple online reservation to a friendly, fast checkout, our customers will have more time to enjoy their travels.”
Using AT&T’s online management portal, Hyatt will receive secure access to ordering and management applications and to billing information, as well as quick and easy snapshots of application and network performance. This tool also simplifies online accounting and data analysis.
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