Alcatel-Lucent and Convergys to provide operators with a pre-integrated, converged billing and customer care solution

Alcatel-Lucent to integrate Convergys’ Infinys components into its Converged Business Support System (BSS) for both mobile and fixed line operators



Paris.– At the Management World conference, Alcatel-Lucent (Euronext Paris and NYSE:ALU) and Convergys (NYSE:CVG) announced that they have signed a multi-year non-exclusive agreement that integrates Convergys Infinys applications into Alcatel-Lucent’s Business Support System (BSS) solution. It includes a convergent billing solution combining Convergys and Alcatel-Lucent’s leading product portfolios in the prepaid and postpaid segments, and Alcatel-Lucent’s BSS integration services.

This agreement strengthens Alcatel-Lucent’s BSS solution by incorporating Convergys’ Infinys applications. It extends Alcatel-Lucent’s portfolio of partners, providing pre-integrated solutions simplifying integration and deployment. It helps Convergys extend the available market reach of Infinys through Alcatel-Lucent’s global presence.

“This partnership provides a key element of the converged BSS solution addressing service provider needs to improve business operations, with a single business software system that supports different payment methods, different services, including voice, multi-media and blended lifestyle services, along with the evolution to fixed mobile convergence,” said Jean-Pierre Gaillat, Alcatel-Lucent’s Vice President of the global OSS/BSS and Software Integration Professional Services Practice.

“Alcatel-Lucent’s highly flexible rating and charging product capabilities and open interfaces complement Convergys’ applications for prepaid and postpaid offers,” said Joelle Gauthier, Alcatel-Lucent’s Vice President Convergent Payment Solutions.

“This reseller agreement breaks new ground for Convergys. By working with Alcatel-Lucent we are extending our business model to enable more operators to benefit from the fully convergent pre- and postpaid capabilities of the combined solution, said Bob lento, President, Information Management at Convergys. “It also allows us to extend our distribution reach into new geographies and markets. We have been working closely with Alcatel-Lucent for some time on this solution and are delighted with the progress we have jointly achieved in terms of client interest and active proposals.”

Through this agreement with Convergys, Alcatel-Lucent now offers a complete, pre-integrated billing, rating and customer care solution that can help reduce operating costs, improve the customer experience and increase customer spend while helping to reduce churn. The converged solution leverages the market-leading positions of Alcatel-Lucent and Convergys in bringing to market innovative technologies in prepaid billing systems, rating and OSS/BSS integration to provide a single, integrated solution.

Alcatel-Lucent will demonstrate this integrated solution at its booth(#107) at the Management World Congress TM World, May 20 through 22.