Best-One Tire & Service Drives Business with Help of AT&T VoIP Technology
AT&T IP Flexible Reach Provides Enhanced Voice Quality at the Touch of a Dial
Monroe, Indiana, May 2008
AT&T Inc. (NYSE:T) today announced a three-year contract with Best-One Tire & Service, an independent U.S. distributor of the top automotive tire brands. Under the terms of the contract, AT&T will deliver complete Internet Protocol (IP)-based solutions and other telecommunications services that give Best-One Tire & Service the flexibility and efficiency to compete in the marketplace. AT&T will also manage its voice services.
AT&T IP Flexible Reach uses Voice over IP (VoIP) technology to provide Best-One Tire & Service with the benefits of IP-based voice and data applications. All on one network with scalable bandwidth, the new IP Flexible Reach solution uses an existing analog network platform to distribute calls for optimal call routing and volume control.
This solution saves the tire distributor thousands of dollars that would be needed to revamp analog circuits to advanced VoIP technology and keeps existing telecommunications systems in place. The Best-One Tire & Service network of retailers and brands can use AT&T’s resources to supplement customer service across 250 locations.
Best-One Tire & Service will also receive AT&T Managed Internet Service (MIS) through AT&T’s Private Network Transport (PNT). With high speed access, the MIS solution will provide technical support and monitored access for enhanced security around-the-clock. When paired with AT&T’s handling of long distance voice service among the Best-One Tire & Service locations, the company receives optimal customer service and solutions for its communications needs.
“AT&T’s VoIP and network systems drive our local and national operations toward greater velocity and flexibility,” said Michael Podszywalow, Technology director, Best-One Tire & Service. “Those internal enhancements enable better service quality to our customers in Indiana and across the country.”
In addition to advanced networking and voice solutions, Best-One Tire & Service will receive simplified accounting and financial management tools with the BusinessDirect® Web portal. This managed AT&T solution securely provides access to corporate online applications for convenient bill payment and data analysis.
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