New Download Capabilities to Enhance Agents’ Claim Service Role
WARREN, NJ. – The Chubb Group of Insurance Companies is offering its agents and brokers the ability to automatically download personal and commercial lines claim information into their agency management systems. Working with Applied Systems, claims download was developed in response to agents’ desire to have immediate access to the entire claims workflow directly from their agency management systems.
“Our new claims download capability is an important addition to our suite of tools enabling our agents and brokers to proactively stay apprised of the claim process and provide their customers with timely information and enhanced service,” said Dino E. Robusto, Chubb executive vice president and worldwide claim officer. “By integrating customer claim information directly into their agency management systems, agents and brokers will now have loss notifications, status reports and other up-to-date claim information at their fingertips.”
“Our staff spends a lot of time on claims. While we can go to carrier Web sites and run claim inquiries, this time adds up and that’s before we update our own systems,” said Donna Barr, assistant vice president of Marsh’s Private Client Services. “With Chubb’s new technology, we think that we will be able to significantly reduce the amount of staff required to handle these functions.”
Claims download is available to agencies and brokerages that use The Agency Manager® (version 9.3 or higher) from Applied Systems. To receive claims download, agents must enroll at http://www.chubb.com/agents/chubb7884.pdf.
Chubb developed its eBusiness claim tools in collaboration with its agents and brokers to maintain a high level of service to policyholders throughout the claim process—from first notice of loss to final resolution. More information on Chubb’s complete suite of claim-related tools is available at http://www.chubb.com/agents/chubb2020.html.
The member insurers of the Chubb Group of Insurance Companies form a multi-billion dollar organization providing property and casualty insurance for personal and commercial customers worldwide through 8,500 independent agents and brokers. Chubb’s global network includes branches and affiliates throughout North America, Europe, Latin America, Asia and Australia.
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