Delta Offers Customers New Award Ticket Functionality at delta.com
Convenient, new features unveiled today; delta.com Award Travel reservations are up 150 percent
ATLANTA, Dec. 6, 2005 – Delta Air Lines today announced improvements to delta.com that provide customers with more convenience and control when redeeming miles for Award Tickets online. In addition to existing Award Ticket functions at delta.com, members can now hold, retrieve, change or cancel Award Tickets with just a few clicks of a mouse.
“We’re dedicated to making it easier, faster and more convenient for our customers to plan and book award travel online,” said Jeff Robertson, managing director of the SkyMiles program. “These new features are important to the rapidly growing number of customers who make delta.com their first stop when planning travel.”
The new delta.com Award Ticket features enable members to:
Hold an Award reservation before finalizing travel plans and redeeming miles
Change an Award reservation that has not yet been finalized
Cancel an Award reservation and redeposit miles
Retrieve a previously held Award reservation to redeem or change the reservation
Delta SkyMiles members can search for and book Award Tickets to more than 200 worldwide destinations at delta.com/awardticket, and many are doing so already. Award Ticket bookings on delta.com have increased by more than 150 percent compared to last year*. According to The IdeaWorks Company, an independent airline consulting firm, Delta led the industry in Award Ticket redemption in 2004 with 2.9 million redeemed tickets, and the airline expects total Award Ticket redemptions to be approximately the same in 2005.
At delta.com, customers can avoid ticketing fees and receive 1,000 bonus miles for every flown Award Ticket redeemed online. They also can calculate required award mileage, check in for flights and much more.
Delta SkyMiles members earn miles by flying Delta, Song, Delta Shuttle, the Delta Connection carriers, Delta AirElite and Delta’s SkyTeam partners. The program offers additional mileage-building opportunities through SkyMiles partners such as the Delta SkyMiles Credit Card from American Express, SkyMilesShopping.com, participating hotels, car rental companies, telecommunication services, restaurants, floral and gift retailers and financial, mortgage and realty services. The SkyMiles program was recently named the Best Frequent Flyer Program by Travel Savvy magazine in a survey that included all global and domestic airline loyalty programs.
Delta Air Lines is the world’s second-largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 502 destinations in 92 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta’s marketing alliances allow customers to earn and redeem frequent flier miles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can check in for flights, print boarding passes and check flight status at delta.com.
* Statistics for Award Tickets booked on delta.com are based on comparisons between Jan. 1, 2004 – Oct. 31, 2004, and Jan. 1, 2005 – Oct. 31, 2005.
Terms and Conditions
Award seats at delta.com are valid for Delta-coded and operated flights originating in the United States. A valid U.S. address is required to book Award Travel online. Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award Travel seats are limited and may not be available on all flights or in all markets. Award redemption fees apply for some SkyMiles transactions. Visit delta.com/fees for our current fee information. All SkyMiles program rules apply. To review the rules, please visit delta.com/skymiles. Bonus miles will be credited for tickets redeemed online through Dec. 31, 2005, and will appear in your SkyMiles account 6-8 weeks after promotion has ended. Bonus miles will not be given for refunded, forfeited and unused tickets. If you are redeeming an Award Ticket for someone not traveling with you, the bonus miles will be credited to your SkyMiles account. Offers and rules subject to change. © 2005 Delta Air Lines, Inc.
- Contact Information
- Anthony Black
- Senior Manager - Media Relations
- Delta Air Lines, Inc.
- Contact via E-mail
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