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Accenture Wins New Contract to Support New York City’s Health and Human Services Connect Program


The New York City Department of Information Technology and Telecommunications (DoITT) has awarded Accenture (NYSE: ACN) a new $79.6 million, three-year contract to provide technology and business process support to the Health and Human Services Connect (HHS-Connect) program.

HHS-Connect is designed to leverage modern and flexible technologies to improve service delivery to citizens, enable better accessibility and management of information, and increase accountability. Under the new contract – which includes two one-year renewal options – Accenture will build out existing systems and develop new systems to support the city’s health and human services initiatives.

“The HHS-Connect program adopts a citizen-centric, technology-driven approach that will continue to transform the way the city delivers human services to residents,” said Steve Hurst, managing director of Accenture’s Public Service practice in New York. “We look forward to supporting the city in its implementation of this expanded HHS program and building on a successful partnership that resulted in the development of ACCESS NYC, the first web-based, cross-agency integrated screening tool for city.”

The new contract calls for Accenture to help support HHS-Connect through:

· Developing an enterprise architecture for human services

· Developing an enterprise case management capability that supports agency-specific functions

· Implementing new capabilities to accept online applications, and determine eligibility and enrollment

· Expanding the capabilities of the pre-screening application

Accenture was hired in 2005 to help design and build ACCESS NYC, the award-winning online prescreening tool that enables New York City residents to access 35 different city, state, and federal health and human services programs through a single web portal. ACCESS NYC provides New Yorkers with a single point, user-friendly system to access multiple human services agencies in seven different languages. The significant success of ACCESS NYC as a screening and eligibility tool provides the basis for development of HHS Connect citywide.

Accenture designed ACCESS NYC using customized Cúram software built exclusively for the social enterprise management market. Accenture and Cúram have formed an alliance agreement to work closely together to develop solutions that optimize the use of Cúram’s software, which specializes in the human services industry.


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