EDS Positioned in the “Leaders” Quadrant for North American Desktop and Help Desk Outsourcing
PLANO, Texas – EDS, a leading global information technology services company, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant in the “Magic Quadrant for Desktop Outsourcing Services, North America, 2008” and “Magic Quadrant for Help Desk Outsourcing, North America, 2008” reports.
Gartner, a leading analyst firm, states companies positioned in the desktop outsourcing services Leaders quadrant “are performing their service solutions skillfully, have a clear vision of the desktop outsourcing services market’s direction, and are actively building and improving their competencies to sustain their leadership positions.” Companies positioned in the Leaders quadrant for help desk outsourcing “are performing well, have a clear vision of market direction and are actively building competencies to sustain their leadership positions in the market.”
“EDS remains focused on improving our capabilities through process improvements and standardization, ensuring our clients receive high-quality, world-class services that enable business agility, productivity and growth,” said Mike Koehler, executive vice president of Global ITO Services. “We are pleased that Gartner placed EDS in the leaders quadrant for these two important areas of our business.”
EDS was one of 19 external services providers evaluated in the “Magic Quadrant for Desktop Outsourcing, North America, 2008” report and one of 24 in the “Magic Quadrant for Help Desk Outsourcing, North America, 2008.”
EDS supports approximately three million desktops for more than 400 clients around the world and handles more than 27 million service desk calls globally, providing comprehensive management of a clients’ total workplace environment. Using standard tools and processes to ensure clients establish a stable user environment, EDS helps reduce the overall cost of implementation while improving performance and end-user satisfaction. EDS Workplace Services include management and support for PCs, laptops, handheld computing devices and printers. EDS Service Desk Services provide an accountable point of contact for all IT-related incidents, accessible through various channels, including telephone, Web, e-mail and fax.
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