NCR Self-Service Kiosks Now Serve Continental Airlines Travelers at 13 Airports in Latin America
DAYTON, Ohio – Self-service check-in kiosks from NCR Corporation (NYSE: NCR) are now providing added convenience and flexibility to Continental Airlines customers at 13 airports throughout Latin America.
“Continental is dedicated to providing a high level of customer service that continues to establish us as a leader in the airline industry,” said Jared Miller, director of Customer Self-Service, Continental Airlines. “Deploying NCR’s self-service technology to our locations throughout Latin America extends the benefits of self-check-in already enjoyed by customers in the United States.”
Continental has installed the NCR kiosks in Acapulco, Mexico; Bogota, Colombia; Cali, Columbia; Mexico City; Guadalajara, Mexico; Puerto Vallarta, Mexico; Monterrey, Mexico; Santo Domingo, Dominican Republic; Belize, Belize; San Juan, Puerto Rico; Aguadilla, Puerto Rico; Panama City, Panama; and Managua, Nicaragua.
NCR self-check-in kiosks utilize Common Use Self-Service (CUSS) technology, which allows different airline applications to run concurrently on a single self-service device. The kiosks also feature an integrated bar code imager, to help enable easy customer identification, as well as an integrated passport reader to cater to international travelers.
NCR will also provide preventive and hardware maintenance services to help assure consistent service delivery and product uptime throughout Continental’s locations.
“Increases in tourist arrivals and expenditures continue to make Latin America a top ranking tourist market. As tourism increases, so does the need to provide travelers with an efficient and hassle-free airline check-in experience,” said Michael O’Laughlin, NCR vice president for the Caribbean and Latin America. “Leveraging our experience as the U.S. market leader in air travel kiosk technology, NCR is providing Continental with proven innovation that allows them to offer convenience and time savings to their customers traveling around the world.”
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