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Alcatel-Lucent’s My Instant Communicator rated a “Top Performer” in Miercom Evaluation


Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced its recently announced My Instant Communicator unified communications (UC) software suite has been named a top performer by renowned testing service Miercom.

The Miercom review, which is posted at external link, evaluated the software on a network simulating traffic of 10,000 users to determine its performance in large enterprises. Miercom’s experts reported that My Instant Communicator delivered state-of-the art UC functionality and excellent response times under heavy traffic conditions. The report also notes that the software’s consistent interface across PC, smartphone and IP phone positively impacted their productivity and mobility, and that management of the application is effective and intuitive.

The My Instant Communicator suite combines telephony; voicemail, e-mail and fax messaging; collaboration services such as instant messaging and peer-to-peer video; one-number services through call routing and screening; and presence services through telephony and instant messaging presence information.

Enterprises can integrate My Instant Communicator services with existing business applications that can be accessed seamlessly from a computer, IP phone or smartphone. My Instant Communicator combines Alcatel-Lucent’s UC services, formerly known as My Phone, My Messaging, My Assistant and My Teamwork — all of which are now part of the single-license package but are also available on an “à la carte” basis.

“We put My Instant Communicator through a very rigorous test and found it delighted us with its capabilities, performance and the ability to use it whether at a desk or on the move,” said Rob Smithers, President of Miercom. “We can heartily recommend this solution for large enterprises that need cutting-edge UC features in a solution that scales in terms of users and is available on all of the common platforms that employees use today.”

“With the increasing speed and mobility of the business environment, instantaneous communication by all means possible is of paramount importance,” said Tom Burns, Chief Operating Officer for Alcatel-Lucent’s enterprise activities. “My Instant Communicator is a component of Alcatel-Lucent’s OmniTouch Unified Communications Application Suite and a key element of the dynamic enterprise framework where connecting people to collaborate and share knowledge regardless of their work style, can streamline the communications needs of busy professionals.”

My Instant Communicator can be implemented with the Alcatel-Lucent OmniTouch Unified Communications Applications Suite, a next-generation, IP-based application suite that allows end users to benefit from real-time unified communications, a consistent user experience and complete control over their communications.


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