Fox Networks Selects Harris NetBoss Remote Monitoring Services for Network Monitoring and Reporting
Harris NetBoss® RMS to Provide Fox Sports Networks with Expert Analysis and Remote Monitoring
MELBOURNE, Florida, November 22, 2005 — Harris Corporation (NYSE:HRS), a leading global provider of turnkey network management systems, wireless equipment and services, today announced that Fox Networks Engineering & Operations, a collection of 14 leading regional sports services, has implemented Harris NetBoss® Remote Monitoring Services (RMS) for network monitoring and network reporting. NetBoss Remote Monitoring Services provides network operators with all of the functionality of a world-class Network Operations Center (NOC) without the associated ongoing capital and operating expense.
“With previous solutions, we would receive unfiltered alarm data that resulted in unnecessary actions and generated a great deal of additional operating expense,” said Richard Friedel, executive vice president and general manager for Fox Networks Engineering & Operations. “As a result, we needed a solution that could not only provide a reliable service, but could also assist Fox in making the proper response to a network event. Harris’ Remote Monitoring Services delivers what we need.”
The NetBoss Remote Monitoring Services offering combines Harris’ extensive experience implementing NOC solutions for some of the world’s largest network operators with its award-winning NetBoss network management system. The result is advanced network monitoring and reporting, and consulting services that allow organizations to receive complete visibility and control of their networks 24 hours a day, 365 days a year.
Using NetBoss RMS, Harris personnel can view any network faults and provide real-time, actionable information to Fox Networks Engineering & Operations. Fox can then make informed decisions about its network alternatives and take appropriate actions. Fox gains greater visibility into its network while dramatically reducing both capital and operating expenditures, as Harris now provides the expertise and network monitoring that would otherwise have to be done in-house.
“Network operators need more than just data from their networks, they need the expertise to determine how to respond to this information,” said John Koenig, vice president of Harris’ NetBoss business unit. “NetBoss RMS allows operators such as the Fox Sports Networks to take advantage of Harris’ expertise to ensure network continuity without the ongoing capital and operating expense of in-house services.”
NetBoss Remote Monitoring Services are provided by Harris’ world-class NOC in Melbourne, FL, which supports some of the world’s largest network operators with management and monitoring capabilities. NetBoss RMS enables around-the-clock monitoring of all network equipment 365 days a year, and provides trouble ticket notification, escalation and follow up, and verification of problem resolution. In addition, NetBoss Remote Monitoring Services provides network operators with the management reports they need to ensure their network is running according to predetermined parameters, as well as regular standard reports on alarms and maintenance issues to selected management personnel.
NetBoss RMS also provides event management features, including opening, tracking and closing trouble tickets. Harris can also perform remote equipment diagnostics, remote equipment management (reset/reboot of equipment), trouble dispatch to the service provider’s technicians or subcontractors and proactive management of the repair process.
NetBoss Remote Monitoring Services are available now. Learn more about this unique service suite at www.networksupport.harris.com/remmonitorsvc.
NetBoss® is a turnkey, end-to-end Service Assurance solution for broadband, wireless and converged networks. The innovative approach to network and service management employed by the NetBoss network management platform provides the lowest total cost of ownership for network operations and maintenance, and enables operators to improve quality of service. NetBoss® functions as a scalable “manager-of-managers,” enabling users to proactively manage and maintain their entire network from legacy to next generation, from a single Web-enabled view. Progressive companies worldwide rely on NetBoss® for the automation and support they need to optimize network performance.
About Harris Corporation
Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries. With headquarters in Melbourne, Florida, the company has annual sales of over $3 billion and more than 13,000 employees — including 5,500 engineers and scientists — dedicated to the development of best-in-class assured communications™ products, systems, and services. The company’s operating divisions serve markets for government communications, RF communications, broadcast communications, and microwave communications. The NetBoss network management platform is a product of the NetBoss business unit, an operation of Harris Microwave Communications Division. Additional information about Harris Corporation is available at www.harris.com.
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- Harris Microwave Communications Division
- Harris Corporation
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