Shared Technologies Joins Mitel Channel Program
Also receives hospitality specialist designation, focusing on a growing market for Mitel
OTTAWA, Ontario and COPPEL, Texas, Feb. 2008 – Mitel®, the trusted provider of unified communications solutions, today announced that Shared Technologies has joined its newly expanded channel program as a Mitel Hospitality specialistPARTNER. Comprised of over 1,100 professionals located throughout the United States, Shared Technologies is a recognized total solutions provider and supplier of converged and IP telephony technology to the national enterprise business community.
“We are proud to count Shared Technologies among Mitel’s more than 800 U.S. channel partners,” said David Johnson, vice president, hospitality sales, Mitel. “Shared has built a formidable presence in the market since its creation more than 30 years ago. That and its continued success in the hospitality sector has been in lock step with a reputation for unparalleled customer service that is a common thread shared by our two organizations.”
Shared Technologies will represent Mitel’s unmatched and comprehensive portfolio of unified communications solutions and applications customers count on to deliver real business value. Additionally, their designation as a hospitality specialist symbolizes Shared Technologies’ high level of technical skill, sales success, and commitment to deploying Mitel unified communications solutions tailored specifically for the hospitality industry.
“In joining the Mitel team, we now have access to one of the industry’s broadest portfolios of advanced unified communications solutions available to help our customers communicate more effectively by improving employee productivity, their ability to interact with customers, and to be more profitable" said Tony Parella, president and chief executive officer, Shared Technologies.
The Mitel authorizedPARTNER Program is a 100 percent skills-based program designed to ensure customers receive the highest quality service and support. Mitel authorizedPARTNERs receive comprehensive training that enables them to provide the highest levels of customer satisfaction, as well as marketing support and sales incentives to help them rapidly accelerate sales of Mitel products and services.
The Hospitality specialistPARTNER program combines Mitel’s long-standing leadership in developing innovative applications tailored to the hospitality market with the focus and experience of select Mitel channel partners. Hospitality specialistPARTNERs receive privileged access to the Mitel hospitality sales team and benefit from ongoing training, product development, and marketing support that enable them to deliver hospitality solutions that meet the needs of each individual customer. Shared Technologies’ end-user community will receive letters from Mitel confirming Shared’s status as an authorized member in good standing.
Mitel’s complete line of innovative applications, feature-rich IP phones and scalable platforms lower operating costs, drive revenue streams, enhance the guest experience and make it easy for hotel staff to provide a professional level of customer service. Mitel’s tailored applications allow hotels to personalize services and features based on profiles and preferences. Displayed on the guest’s phone, the personalized guest experience can range from a welcome message, to an appointment at the spa, to informing the guest of their long distance charges before making a call. Mitel Mobility Solutions and IP consoles allow hotel staff to be reached no matter where they are on the property, ensuring guests’ questions are answered quickly and efficiently. Mitel’s migration strategy enables hoteliers to implement IP solutions at their own pace.
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