Digital River Expands E-Commerce Agreement with Skype
Digital River, Inc. (NASDAQ: DRIV), a leading provider of global e-commerce solutions, announced that it expanded its e-commerce agreement with Skype. As part of the agreement, Digital River is now hosting all of Skype’s e-commerce operations and globally supporting the newly designed online Skype Shop. The online Skype Shop, located at www.skype.com/shop, now features multiple languages and currencies.
“We continue to expand our presence in the consumer electronics market, deploying large-scale, global e-commerce operations and driving online efficiencies on behalf of leading high-tech companies,” said Joel Ronning, Digital River’s CEO. “We are excited to further extend our relationship with Skype, implementing our e-commerce best practices, smart sourcing solution and central management across a very complex shop configuration.”
Based on the expanded agreement, Digital River is now globally managing online orders in nine different currencies and eleven languages for the Skype Shop. The Shop uses Digital River’s back-end logistics solution to provide efficient fulfillment capabilities across a wide variety of manufactured products, warehouse locations and sourcing origins. In addition, Digital River is providing Skype with 24x7 customer service support in eight languages and fraud prevention screening as well as driving online product promotions for the newly enhanced sites.
“Our goal in having Digital River manage our global e-commerce business is to streamline our merchandising, promotional and back-office operations so we can efficiently provide a superior and consistent experience for Skype users,” said Dave Beckwith, Skype’s senior director of the Skype Shop. “Running our business is a complex undertaking. By optimizing site flows and moving to a single platform, we have been able to more accurately merchandise, sell and support the latest and greatest Skype Certified™ products for our users. The business has become more scalable with our Digital River partnership.”
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