DHL Announces Improvements To European Express Network , Advancements Made To Customer Access In U.S.
Bonn, Germany and Plantation, Fla. -- November 17, 2005
Billion Dollar Plus European Investment Leads to 30,000
Customer Access Points 20,000 Drop Boxes Now Available in the U.S.
DHL, the world’s leading express delivery and logistics company, announced recently that it will invest more than $1 billion to develop infrastructure programs, IT advancements and customer-focused initiatives in Europe.
The DHL network will be much more visible and accessible to millions of customers in Europe by the end of 2008 as the company charts an aggressive course to increase from 15,000 current access points to 30,000 customer points of access. A total of 20,000 out of the projected 30,000 locations are expected to be in place by 2007. As part of an effort to be more engaging and user-friendly, DHL customer locations in Europe will feature a retail store front appearance, branded “DHL SERVICEPOINT.”
DHL already offers more customer access points in Europe than any other express and logistics service provider. Access points already available for customers in seven European countries -- Italy, Spain, England, Sweden, Poland, the Netherlands and Switzerland - include those located in supermarkets, train stations, retail chains and currency exchange offices for DHL customers’ package pick-up and drop-off.
In December 2004, DHL USA announced plans to increase the total number of U.S. customer access points with the addition of thousands of new drop boxes. In October of this year, DHL installed its 20,000th drop box at an Office Max store in Burlington, Washington.
Customers will be able to utilize a variety of DHL Express domestic and international services via the DHL U.S. drop box network. Each new drop box features a time stamp indicating the time of the latest pickup, an indicator unit which alerts customers to the pick up status of the box, a description of DHL services available, as well as access to materials such as packaging, waybills and labels.
DHL’s current network of U.S. customer access points enables coverage to every ZIP code in the country through DHL Service Centers, DHL drop boxes and retail shipping locations. The thousands of newly constructed drop boxes that are being added to the DHL network, together with the rebranding of existing drop boxes, will vastly expand the company’s street level footprint and provide DHL’s diverse customer base with convenient access to a host of DHL services.
This month, DHL USA launched an Interactive Voice Recognition (IVR) service option for drop box and other customer access point identification. This state-of-the-art, automated service feature provides customers a dedicated prompt and instantly identifies the DHL access points closest to a caller’s phone number or U.S. ZIP code.
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
With annual revenues over $32 billion in 2004, DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations.
Founded in San Francisco in 1969, DHL’s international network links more than 220 countries and territories worldwide. For more information on DHL, please visit www.dhl.com.
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