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Alstom Outsources Worldwide Desktop Support to Atos Origin


Atos Origin, an international IT services company, will provide desktop support to 55,000 Alstom users worldwide for six years through its network of eight global service desks and onsite technicians deployed in key countries. The full implementation is phased and has been forecasted to complete in less than 3 years.

To deliver this new contract, Atos Origin will leverage its global infrastructure and service desks, including:

* Global Voice over IP and data networks, interconnected with Alstom’s global network.
* A worldwide knowledge base.
* A global help desk solution including service desks in Poland, Malaysia, France, Morocco, Italy, Spain, Brazil and the Netherlands.
* Onsite technical support, provided by Atos Origin or Alstom teams, depending on the country.
* Software packaging, remote software distribution, master file creation, anti-virus management and security patching delivered centrally by Atos Origin in Paris to ensure consistency and to optimize workstation security.

“The help desk network was key in our decision to choose Atos Origin,” said William Nodale, who is heading the project at Alstom. “This network will enable us to provide all our users with support in their native language (French, English, German, Italian, Spanish, etc.) on working days and in English the rest of the time. Our employees, who are increasingly on the road, every day around the world, will be able to count on technical support at all times.”

”Atos Origin provides global service desk support 24/7 through its network of global delivery centres that use consistent infrastructure, processes and tools.” said Philippe Van Haecke, head of Managed Operations at Atos Origin in France. ”This gives us a solid base from which to offer our large European accounts international IT support solutions that can be managed from the country of their choice. That’s what we’re doing with Alstom and I’m delighted that Alstom continues to grow its global relationship with Atos Origin.”


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