Adobe and Satyam Deliver Intelligent Statements for Financial Services Organizations
New Solution Enables Financial Services Institutions to Use Intelligent Bank and Credit Card Statements for More Secure and Interactive Customer Communications
SAN JOSE, Calif. — Nov. 15, 2005 — Adobe Systems Incorporated (Nasdaq:ADBE) and Satyam Computer Services Ltd. (NYSE:SAY) today announced the Intelligent Statements solution for financial services organizations. Now, banks and other financial institutions can use intelligent bank and credit card e-statements for more secure and cost-effective delivery of highly targeted, personalized and compelling communications that help increase customer satisfaction and loyalty.
Based on Adobe® LiveCycle™ software and developed and distributed by Satyam, the Intelligent Statements solution enables banks and other financial institutions to add transaction-level intelligence to electronic statements, which are batch-processed and delivered to customers in Adobe PDF. Using the free Adobe Reader® software, customers can view and interact with these statements for transactions such as updating personal information, disputing an erroneous transaction, or taking advantage of a special offer. Once the customer clicks the submit button, the data is protected and automatically sent back to the institution’s core systems for processing. Additionally, the statement can be saved to a local hard drive for completion or submission at a later time.
“Statements are the most common form of communication between financial institutions and their customers. While many organizations have developed e-statement capabilities with the intention of reducing the costs of printing and mailing paper documents, they haven’t seen the returns on their investment that they had hoped for,” said G.B. Prabhat, director, Consulting and Enterprise Solutions, Satyam Computer Services Ltd. “With the new Intelligent Statements solution from Adobe and Satyam, e-statements can be used in an entirely new way for offering a host of value added features that can increase customer satisfaction and profitability, and drive new business growth,” added Raj Asava, senior vice president, Satyam Banking Group.
“Banks worldwide must create strategies that will enable them to personalize and manage the complete customer experience, while also providing flexible platforms for unified and coordinated channel product delivery and back-office integration,” said Stessa Cohen, research director for analyst firm Gartner Inc. “These strategies will provide the technology framework a bank will use to create new products and services, gain new customers, and ultimately increase its profits and shareholder value.”
“The combination of Satyam’s consulting expertise and Adobe’s powerful software for automating document processes can enable financial institutions to transform the way they communicate and interact with customers,” said Eugene Lee, vice president of product marketing at Adobe. “Not only will customers benefit from a higher level of personalized service, but organizations can reduce costs associated with paper-based processes while tapping into additional revenue potential through highly targeted cross-sell and upsell opportunities.”
Adobe LiveCycle software makes it easier for financial services organizations to more effectively create and deliver information by combining the business logic and data exchange capabilities of XML with the visual fidelity, security features and reliability of Adobe PDF. The software is built on a common server architecture based on Java 2 Enterprise Edition and XML, allowing for easy integration into enterprise infrastructures by providing Java APIs and support for Web services protocols. The Intelligent Statements solution uses Adobe LiveCycle software to transform static statements into intelligent statements that enable customers to participate in document-based processes, while information captured within the intelligent statement can be delivered back into the institution’s applications for processing. Adobe LiveCycle software also makes it easy for organizations to certify the intelligent statements using the institution’s digital certificate based on standard cryptographic algorithms and technologies, helping to establish a greater level of trust between the institution and its customers.
The Intelligent Statements solution is available immediately through Satyam. For more information, please visit www.satyam.com/events/bai_retail_delivery_conference_2005.html
Satyam Computer Services Ltd. (NYSE: “SAY”) is a leading global consulting and IT services company, offering a wide array of solutions customized for a range of key verticals and horizontals. From strategy consulting right through to implementing IT solutions for customers, Satyam straddles the entire IT space. It has excellent domain competencies in verticals such as Automotive, Banking & Financial Service, Insurance & Healthcare, Manufacturing, Telecom-Infrastructure-Media-Entertainment-Semiconductors (TIMES). As a diverse end-to-end IT solutions provider, Satyam offers a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing marketplace. Satyam’s network spans 53 countries, across 6 continents. Over 22,000 dedicated and highly skilled IT professionals, work in development centers in India, the USA, the UK, the UAE, Canada, Hungary, Singapore, Malaysia, China, Japan and Australia* and serve over 429 global companies, including over 149 Fortune 500 corporations.
About Adobe Systems Incorporated
Adobe is the world’s leading provider of software solutions to create, manage and deliver high-impact, reliable digital content. For more information, visit www.adobe.com .
© 2005 Adobe Systems Incorporated. All rights reserved. Adobe, the Adobe logo, Adobe LiveCycle and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners.
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