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United Airlines Offers Advice to Customers Affected by Midwest Weather and Issues Travel Waiver


Use Unitedís travel waiver to adjust travel plans; Check flight status before going to the airport; Log on to to change an itinerary

CHICAGO.-For the safety and comfort of its customers during the Midwest storms, United is proactively canceling some flights and is automatically rebooking customers on new flights. For customers traveling to, from, and through Illinois, Iowa, Kansas, Missouri and Nebraska, United is offering the following advice:

Adjust travel plans and take advantage of Uniteds travel waiver

United encourages customers to take advantage of its travel waiver and to consider changing their travel plans, as certain change fees have been waived. United advises customers to log on to to make changes to their itineraries or to call United reservations at 1-800-UNITED-1 or a travel agency. All changes must be made by midnight of the customerís original travel date. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.

The revised ticketing policies apply to all tickets purchased December 10 or earlier, for travel between December 10-11, to, from, and through Illinois, Iowa, Kansas, Missouri and Nebraska on any Unitedģ, United Expressģ, Tedģ or United code-share flight. Origin and destination cities must remain the same, and rescheduled travel must be completed within 7 days of original travel date.

Customers with already canceled flights are eligible to apply for a full refund.

Check flight status before going to the airport

Flights may be delayed or canceled as a result of the Midwest storm. Customers can minimize possible inconvenience by checking the status of their flights at or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive Uniteds automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at

United will continue to monitor the situation and adjust ticketing policies on

About United

United Airlines (NASDAQ: UAUA) operates more than 3,300** flights a day on United, United Express and Ted to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 855 destinations in 155 countries worldwide. Unitedís 55,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the companyís Web site at

*Based on the flight schedule between Jan. 1, 2007 and Dec. 31, 2007.


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