Trading Company Names DHL Exclusive Express Carrier for International Services
Plantation, Fla. -- November 8, 2005, Memphis-based Goh America Switches Carrier to Secure DHL’s Superior Support, Service for Imports and Exports
DHL, the world’s leading express delivery and logistics company, announced a new agreement today with Goh America as the company’s exclusive international carrier. Goh America will now leverage DHL’s Worldwide Priority Express and Import Express services for the majority of shipments between Goh America’s U.S. offices and its own global network of affiliates, as well as customers worldwide.
Goh America, the Memphis-based U.S. subsidiary of Japan’s Goh Shoji Co. Inc. Corp, is a supply-chain fulfillment company that sources, supplies and assembles parts for high-tech electronics, electrical appliances, heavy construction, and office equipment. Due to the complexities of international import and export laws between the U.S. and Asia, Goh America selected DHL for its international shipping expertise, familiarity with international trade laws, and attention to customer service.
“Our other carriers would limit interaction to brief phone conversations that consisted of little to no international direction on the what, when, how and where of global shipping. This made it extremely difficult for us to do business with them,” said Yoko Watanabe, Sales Manager for Goh America. “When we were approached by DHL, we found a local sales representative that would personally visit our headquarters and share with us keys to international shipping, providing valuable information on the proper completion of paperwork to prevent Customs delays.”
Working in a highly competitive market, getting samples to market quickly can mean the difference between a profitable product and losing out to the competition. With the help of DHL, Goh America has been able to dramatically increase the speed of imports and exports to and from China, Japan, Thailand, Korea, and Singapore in the rapidly changing electronics industry; and is now able to expand into new markets and continue building their U.S. business.
“DHL’s customer service support also played a huge role in our decision to use DHL as our primary carrier,” added Watanabe. “DHL’s customer service representatives are always eager to help with questions that may arise from our international shipping needs; and the support we receive locally and nationally from DHL is second to none.”
“Many companies that feel underserved by their carriers are turning to DHL for personalized support and the most comprehensive U.S. and international capabilities,” said Al Burba, Area Vice President of Sales, DHL. “DHL understands that whether you are a multinational or a small business, importing and exporting goods can be a complicated process that can result in costly delays. DHL is dedicated to providing customers of any size the support they need to have their international shipping needs managed by a single source all the way through the shipping process.”
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
With annual revenues over $32 billion in 2004, DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Founded in San Francisco in 1969, DHL’s international network links more than 220 countries and territories worldwide. For more information on DHL, please visit www.dhl.com.
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