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Multi-Tech Adds Unified Communications to Legacy PBXs


Replacing a PBX that is relatively new and performing its primary mission well can be an expensive and unnecessary step in gaining valuable advantages of today’s popular concept of unified communications. By selectively adding capabilities such as Voice over IP (VOIP), fax servers and cellular gateways offered by Multi-Tech Systems, SMBs can increase worker productivity and save considerable costs with more efficient and modern means of sending and receiving information.

Multi-Tech® Systems, Inc., a leading data communications and telecommunications technology company based in suburban Minneapolis provides a number of unified communications elements within its product line. For the multiple location business, there is the opportunity to network existing phone systems together using MultiVOIP® Gateways. From the fax perspective, if a company is not currently putting faxes to the desktop, the FaxFinder® Fax Server can enhance existing phone systems to allow inbound faxes delivered to the desktop while enabling outbound faxes to be sent from the desktop. And with the heavy use of cellular phones in today’s business environment, the CallFinder® Cellular Gateways enable voice call toll reduction by routing calls over less expensive cellular networks. The CallFinder also provides emergency calling in case PSTN service is not available.

“These are three unified communications elements that we can add to existing phone systems today,” states Mike Kydd, Vice President of Sales for Multi-Tech Systems, Inc. “Some or all are appropriate for existing systems depending on the nature of the data infrastructure, the kind of phone systems used, and whether cellular phones are involved. Typically all are in play with more possibilities from Multi-Tech on the horizon. For instance, we currently have a product called the SMSFinder™ turnkey SMS Server that brings SMS communications to SMBs. It allows companies to use SMS for business communications and we will soon add the tools to make those communications part of an integrated unified communications system using existing telephone equipment. The point is that our products allow customers to start gaining some of the benefits of unified communications today without replacing expensive telephone equipment and those benefits can save money and increase productivity.”

Multi-Tech Systems is an ISO 9001:2000 certified global manufacturer of telephony, Internet and device networking products connecting voice and data over IP networks. Multi-Tech Systems has 75 U.S. patents and numerous international patents. Contact Multi-Tech in the U.S. at 800/328-9717 or +763/785-3500, via fax at +763/785-9874, EMEA at T: +(44) 118 959 7774 (UK) or T: +(33) 1 49 19 22 06 (France), or via fax at F: +(44) 118 959 7775 (UK) or F: +(33) 1 49 19 21 00 (France) or at


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