Verizon Business Helps Deltek Improve Its Customer Support While Reducing Costs
Managed Network and Security Services, Customer Contact and Collaboration Solutions Enable Deltek to Grow With Confidence
Deltek, a leading provider of enterprise applications software for project-focused organizations, is employing a wide range of Verizon Business services to support Deltek’s rapid growth and portfolio expansion. The multiyear, multimillion-dollar agreement calls for Verizon Business to provide Managed Private IP, Managed IP PBX, Web Center, voice services, Audio, Video and Net Conferencing, and customer premises equipment.
The services will enable Deltek to grow while also improving its customer support and lowering overall costs.
“The primary goal of our relationship with Verizon Business is to build a communications platform that will enable our fast-growing company to meet the needs of our internal and external customers, both today and in the future,” said Lee Evans, Deltek vice president of IT. “Our dedicated Verizon Business account team has demonstrated a deep understanding of our business goals by anticipating and addressing our evolving needs to become a true extension of our organization.”
Deltek is employing Private IP, Verizon Business’ fastest-growing service, and IP PBX to streamline voice and data and to link more than 1,200 employees across 14 business locations in the United States, Europe, Australia and the Philippines.
Through its use of Verizon Web Center -- a network-based, contact center solution that provides multimedia contact options, customer prioritization and intelligent routing tools -- Deltek is greatly improving the support experience for customers contacting the company.
Internally, Deltek uses Verizon Audio, Video and Net Conferencing services to enhance collaboration and productivity across the organization while reducing costs associated with business travel.
“Verizon Business is well-positioned to provide innovative solutions that help customers like Deltek deliver their products on a global basis,” said Steve Young, senior vice president of corporate and government markets for Verizon Business. “Our expansive global network is the foundation for the high-quality managed services we can offer, enabling Deltek to focus on doing what it does best - developing and delivering cutting edge software for its customers worldwide.”
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