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Oracle Delivers Communications Industry’s First Pre-Built Integrations Across Enterprise Business Applications


New Class of Process Integration Packs Enables Rapid Implementation, Lower Total Cost of Ownership and Faster Time-to-Market for New Communications Services.


* Oracle (NASDAQ: ORCL) today announced the availability of three communications industry Process Integration Packs - pre-built, sustainable integrations across Oracle Siebel Customer Relationship Management, Oracle Communications Billing and Revenue Management, and Oracle Financials applications.
* The three solutions -Order-to-Bill Integration Pack for Communications, Agent-Assisted Billing Care Integration Pack for Communications and Revenue Accounting Integration Pack for Communications - are designed to help service providers streamline the order-to-bill process, improve call center productivity, enhance financial data accuracy and help ensure regulatory compliance.
* The Process Integration Packs are based on Oracle Application Integration Architecture for Communications, the industry’s first cross-application business process integration platform.
* Based upon Oracle Fusion Middleware, Oracle Application Integration Architecture for Communications is a comprehensive, out of the box offering that enables customers to rapidly bring new service offerings to market and provide enhanced customer service through an single set of Siebel CRM user views that enables customer service representatives to address order and billing inquires in real time. Additional Oracle Application Integration Architecture Process Integration Packs
* Oracle Siebel CRM On Demand Integration Pack for Oracle E-Business Suite, which supports the opportunity-to-quote process;
* Oracle Siebel CRM Integration Pack for Oracle E-Business Suite Order Management, which supports the order-to-cash process lifecycle;
* Oracle Siebel CRM Integration Pack for i-flex FLEXCUBE Account Originations, which provides an integrated front-to-back-office banking solution,
* Oracle Siebel CRM Integration Pack for Oracle Trade Promotion Management, which streamlines the entire promotion through settlement process


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