J.B. Hunt Selects IBM Software to Streamline and Automate Business Processes
IBM Information on Demand Conference -- J.B. Hunt Transport Services, Inc. (NASDAQ: JBHT), one of the largest transportation logistics companies in North America, has selected IBM (NYSE: IBM) software for an innovative way to help streamline its business processes for improved customer service and cost savings.
In an effort to increase operating efficiency and lower costs, J.B. Hunt chose IBM Enterprise Content Management (ECM) software to enable its HAWK Power Detention system -- a Business Process Manager (BPM)-driven workflow solution that allows driver delay events at shipping facilities to be captured, administered and invoiced in real-time.
J.B. Hunt’s HAWK system is designed to streamline the electronic capture and management of information concerning charges associated with driver delays -- the time between arrival and departure at customer shipping facilities. IBM’s content-centric BPM technology enables J.B. Hunt to retrieve important content about driver delay events -- driving customer supply chain solutions through real-time visibility to delay information, improving processes by eliminating repetitive work, and encouraging better driver utilization by faster throughput at shipping facilities. When fully implemented, J.B. Hunt estimates that HAWK will net the company more than $1 million annually.
“The HAWK Power Detention System transforms a highly manual and repetitive work process into a highly efficient operation. The success of HAWK has demonstrated the value and potential of a BPM implementation,” said Tracy Black, senior vice president of Information Technology at J.B. Hunt. “IBM’s ECM software is a key component in our drive for continued business process improvement and customer service excellence.”
J.B. Hunt’s HAWK system utilizes IBM FileNet BPM, IBM FileNet Content Manager, IBM FileNet Email Manager and IBM FileNet eForms software.
J.B. Hunt Transport Services, Inc. focuses on providing safe and reliable transportation services to a diverse group of customers throughout the continental United States, Canada and Mexico. Utilizing an integrated, multimodal approach, we provide capacity-oriented solutions centered on delivering customer value and industry-leading service.
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