Cisco Completes the Acquisition of Latigent

SAN JOSE, Calif. - Cisco® today announced that it has completed the acquisition of Latigent, LLC., a leading provider of web-based business intelligence and analytics reporting solutions, focused on contact centers. Latigent’s products are built from the ground up to take advantage of Web 2.0 principles that help enable customers to create flexible, scalable, easily customizable, and intuitive historical and real-time reports for their contact centers.

Latigent’s products complement and enhance Cisco’s Unified Customer Contact solutions that are designed to evolve today’s call centers to the Customer Interaction Network, a single, integrated platform that easily integrates with legacy contact center platforms and networks.

With the close of the transaction, Cisco will integrate Latigent’s team and technologies into its Customer Contact Business Unit. This is acquisition No. 123 for Cisco.