Award-Winning Kenworth Dealer Celebrates Business Growth, Marks Grand Opening of Alberta Facility
LLOYDMINSTER, Alberta.– Kenworth Lloydminster recently celebrated its first year of operation in its new 43,000 square foot, state-of-the-art facility with a grand opening event attended by nearly 1,200 customers.
“We’re so pleased that we can offer companies and truck operators in the Lloydminster area a first-class facility to handle their truck, parts and service needs for years to come,” said Gary M. King, president of Edmonton Kenworth, which operates Kenworth Lloydminster. “It was particularly gratifying to have so many people present at our grand opening to celebrate our first year in operation.”
From left are Gary Moore, Kenworth assistant general manager for marketing and sales; Edmonton Kenworth president Gary M. King; Edmonton Kenworth vice president Collin Ferguson; and Kelly Kennedy, Kenworth Canadian region manager.
A member of the Kenworth dealer network of nearly 300 locations in Canada and the United States, Kenworth Lloydminster’s new full-service facility houses 22 service bays, including quick lube and truck alignment bays. The dealership offers an indoor truck showroom where customers can view Kenworth models in comfort, a large parts display area, shower facilities, a driver’s lounge, and other amenities. Kenworth Lloydminster is significantly larger than its former facility to allow for the significant increase in business that the dealership has experienced due in large measure to the boom of the oil and gas industry in Alberta.
Standing in front of a new Kenworth T660 at Kenworth Lloydminster are, from left, Bryan Robinson, Kenworth Lloydminster branch manager; Neil Vonnahme, Kenworth general sales manager – West; Kelly Kennedy, Kenworth Canadian region manager; Gary Moore, Kenworth assistant general manager for marketing and sales; and Gilles Robert, Edmonton Kenworth new and used truck sales manager.
“Our sales of new heavy duty and medium duty Kenworth trucks has shown terrific growth and parts and service sales have equally kept pace,” said Kenworth Lloydminster branch manager Bryan Robinson. “Our new facility has a lot of room to grow and is equipped with unique, state-of-the art equipment that will make us even more efficient in serving customers.”
Kenworth Lloydminster and the parent company’s flagship store in Edmonton have invested in technology to enhance customer support. For example, both locations use a sophisticated, automated parts storage and retrieval system.
“The system enables us to store a lot more parts, while also using 75 percent less floor space than conventional shelving,” Robinson said. “Instead of continually looking on shelves for the right parts, our specialists simply enter the parts information and the system automatically brings parts to them through an enclosed system of vertically arranged trays. That increases productivity and accuracy since customers are much more likely to get the right parts quickly. We can also keep a closer eye on inventory and more easily keep high-demand parts in stock.”
Kenworth Lloydminster also operates a 70,000-pound, four-post truck hoist custom-designed specifically for oilfield-rigged units. This new hoist features greater lifting capacity at the rear, which allows the service shop to work on loaded or partially-loaded rigged trucks, Robinson said.
Kenworth’s quality products, combined with excellent dealer support from dealers like Edmonton Kenworth, contributed to Kenworth’s reception of three 2007 J.D. Power and Associates awards for “Highest in Customer Satisfaction for Over The Road, Pickup and Delivery and Vocational Segment Class 8 Trucks.”* Edmonton Kenworth continues to be a leader in the Kenworth dealer network, receiving the 2006 Kenworth Dealer of the Year for Canada and the United States earlier this year, and most recently, capturing the Kenworth Customer Support Dealer of the Year for 2006.
Kenworth Lloydminster is located at 6101 63rd Avenue, just over 1 mile north of the intersection of TransCanada Highways 16 and 17. The facility is open from 8 a.m. to 6:30 p.m. on Monday through Friday, and from 8 a.m. to 4:30 p.m. on Saturday. Phone number is 780-871-0950.
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