Bell Canada Standardizes on Avaya to Deliver Industry-Leading IP Telephony Solutions to Canadian Businesses
MONTREAL and BASKING RIDGE, N. J. – Today, Bell Canada announced an agreement on the standardization of the IP communication product line designed and manufactured by Avaya.
“This agreement clearly demonstrates Bell’s position as leader in IP telephony technology,” said Stéphane Boisvert, President of the Enterprise Group, Bell Canada. “We will now be able to assume the design, sale and servicing of an IP solution using Avaya technology. This is good news for our customers because Bell will be a single point of contact for the purchase and servicing of these products.”
In Canada, Bell is the largest participant in the Avaya BusinessPartner program, earning status as an Avaya Certified Platinum member. Worldwide, Avaya’s contact centre solutions hold approximately 40% market share - far ahead of the competition, and the company’s IP Telephony solutions account for more than 25 percent of the market.
The standardization of Avaya products will allow Bell Canada to facilitate the migration of its customers who currently use Avaya DEFINITY® Servers, INTUITY™ AUDIX®, or Octel® 250/350voice and messaging platforms - by far the most widely used traditional voice systems - to Avaya IP-based communications solutions, which include telephony, messaging, conferencing, video and collaboration solutions that are accessible across a variety of devices. Bell will offer the full range of award-winning solutions, including Avaya Quick Edition, Avaya IP Office, Avaya Distributed Office and Avaya Communication Manager, effectively meeting the needs all sizes and types of enterprise customers.
Bell is the first major service provider in Canada to standardize the full portfolio of Avaya IP Telephony solutions. Furthermore, this is the first time Bell Canada has standardized a full product line in over 13 years, which bears witness to the tremendous value that Avaya products bring to Bell’s offer.
“With Bell standardizing on Avaya IP Telephony solutions, customers have a consistent, quality experience,” said Mario Belanger, President, Avaya Canada. “Through its commitment to certification and the continuous development of their support and technical expertise, Canadian companies will have access to consistent delivery of superior customer service.”
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