Fujitsu and Pitney Bowes Announce Nationwide Multi-Vendor Services Agreement
Pitney Bowes Inc. (NYSE: PBI - News), the world’s leading mailstream solutions company, and Fujitsu Transactions Solutions Inc. today announced a new agreement whereby Pitney Bowes will provide on-site maintenance services for third-party office printers for Fujitsu’s U.S. customer base.
Under the terms of the agreement, Pitney Bowes will act as a subcontractor for Fujitsu, offering national on-site repair and maintenance services for Hewlett-Packard®, Lexmark® and Zebra® printers. Leveraging the third-party office printer expertise of Pitney Bowes’ multi-vendor services team, more repairs can be completed on-site, which will help maximize productivity, efficiency and lower the cost of maintenance for Fujitsu’s customers.
“Pitney Bowes is honored to collaborate with Fujitsu to provide their retail customers with expanded capabilities for multi-vendor printer maintenance services,” said Joanne Boyd, vice president, business development, Multi-Vendor Services for Pitney Bowes. “By expanding the breadth of products serviced, Fujitsu enables its customers to have a single point-of-contact for a broader scope of products, which simplifies retailers’ administration efforts and lowers total service costs.”
“Fujitsu enhances its multi-vendor services capabilities with field service representatives from service providers like Pitney Bowes to broaden its coverage areas and expand the scope of third-party technology vendors’ products that Fujitsu services. We selected Pitney Bowes because of their world class service and extensive team of subject matter experts in the industry,” said Ray Caul, director of customer service operations, Fujitsu Transaction Solutions. “Our agreement with Pitney Bowes will offer our North American customers the opportunity to reduce the cost to maintain and repair their Lexmark, Hewlett-Packard and Zebra printers.”
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