Siebel University Enhances Training and Learning Services with New Virtual Classroom, SimBuilder Development Tool
Best-of-Breed Learning Solutions Help Companies Maximize Siebel Investment
Siebel CustomerWorld, BOSTON-October 18, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced two significant additions to its Siebel University training and learning services division that will further empower the expanding Siebel community to build their business around their customers. Introduced today, Siebel University’s Virtual Classroom combines the benefits of traditional instructor-led training with easy-to-use technology that enables students to pursue their Siebel technical education from the convenience of their desktop. In addition, the company is shipping Siebel SimBuilder, an intuitive content development tool that provides both Siebel and non-Siebel customers with an easy, efficient, and cost-effective way to develop training content once and publish it in many formats.
“Siebel Systems’ key measure of success is defined by our customers’ success,” said Brad Samargya, Group Vice President, Siebel University. “We are committed to helping ensure this success by delivering a combination of processes, programs, and technologies, as well as our extensive network of partners. Through Siebel University, we deliver a proven set of services to facilitate the integration of Siebel CRM solutions within an organization’s business processes, educate individuals on how to best optimize Siebel products, and offer best-of-breed learning solutions that enable organizations to develop and deliver their own training solutions quickly and efficiently. This helps ensure our customers and partners achieve the highest levels of user adoption and business results essential for complete success.”
Siebel Virtual Classroom
Siebel University’s Virtual Classroom delivers live, highly interactive training over the Internet with the direction and support of a Siebel instructor. This delivery format reduces training expenses and students’ out-of-office downtime, while delivering the same high-quality learning experience, including virtual lab exercises, found in classroom learning. Live interaction between students and teachers enables teachers to adjust the pace of learning to individual needs as well as those of the overall class. Similarly, students are provided with direction and support from a “live” instructor, thereby enhancing the quality of their education. Finally, students can reinforce what they have learned in real Siebel environments in a virtual lab. Siebel Virtual Classroom extends Siebel University training beyond the traditional training center, including a selection of short one- and two-day courses for which customers would not typically wish to travel.
Available for use by both Siebel customers and non-Siebel customers, Siebel SimBuilder is an intuitive content development tool that enables training developers to build their own rich, interactive online training programs by providing an easy, efficient, and cost-effective way to develop training content once and publish it in many formats. With this release Siebel SimBuilder enables training developers to produce help files for the Siebel iHelp feature at the same time they build classroom or Web-based training. Developers can use Siebel SimBuilder to create rich interactive training simulations, narrated presentations, software application demonstrations, text-based classroom documentation, visual reference guides, or help system content.
About Siebel University
Siebel University delivers a proven set of services to facilitate the integration of Siebel CRM solutions within an organization’s business processes, educate individuals on optimizing Siebel products, and help ensure that Siebel’s customers and partners achieve the highest levels of user adoption and business results essential for complete success. Siebel University offers best-of-breed learning solutions that enable organizations to develop and roll out their own training solutions quickly and efficiently. These offerings are delivered globally by the most qualified professionals in the industry and are backed by the largest repository of experience and industry knowledge available. For more information visit http://siebeluniversity.siebel.com.
About Siebel Systems
Siebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel’s multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company’s best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com
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