DHL Selected As The Exclusive Courier Services Provider For The State Of Florida
Three-Year, $5 Million Contract Extends DHL Express Services to All Florida Agencies and Contractors
DHL, the world’s leading express delivery and logistics company, today announced that the State of Florida Department of Management Services renewed its contract with DHL as the exclusive courier services provider for all State of Florida agencies and institutions. The State of Florida will continue to leverage DHL’s comprehensive portfolio of domestic services - Same Day, Express, and Ground delivery - for deliveries within the State and nationwide.
Thirty-seven State agencies will use DHL for shipping standard letters, reports, boxes, and time sensitive shipments - including government institutions approved to take advantage of State contracts, the Florida State Lottery, State colleges, schools and local and county governments,
Through the new contract, DHL will provide several customized services for the State of Florida including a special visibility program to identify time-sensitive State of Florida shipments and a dedicated 1-800 customer service line for State users. DHL’s regional sort center in Orlando enables the State of Florida to take advantage of one-day delivery of all ground shipments within the State.
Representatives from the State note that DHL has demonstrated excellent relationships with Florida customers, and are extending the DHL contract to ensure Florida agencies, institutions and vendors continue to receive a high quality customer experience from their shipping provider.
Under the contract, DHL will continue to provide time-sensitive deliveries for a number of State agencies, including medications, vaccines and other temperature sensitive shipments for the Florida Department of Health, State pharmacies and labs. DHL’s Controlled Transit Shipment (CTS) program developed for the State enables close monitoring of temperature sensitive shipments to protect them during weather delays or other unforeseen events.
DHL will continue to partner with State agencies and commit resources to ensure the special needs of the State are met. When severe weather and hurricanes hit the State, DHL works closely with a number of State agencies to help residents recover from the storm. Weather related preparedness includes setting up special DHL shipping accounts at temporary sites around-the-State to help residents ship applications and receive assistance such as food and lost wages from the State.
“We are delighted by this latest vote of confidence from the State of Florida,” said Charles Brewer, Executive Vice President of Sales, for DHL. “We’ve found that many businesses and government institutions appreciate a customer-focused carrier like DHL that can provide both reliable delivery and customer-centric solutions that elevate the customer experience.”
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 225 countries and territories worldwide with over 300,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations.
Founded in San Francisco in 1969, DHL is a Deutsche Post World Net brand. For more information on DHL, please visit www.dhl.com
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