DHL Chosen As Exclusive Small Packege Delivery Provider For One Of The Largest Regional Department Store Chains

DHL, the world’s leading express delivery and logistics company, announced it has been selected as the exclusive small package delivery provider for the Bon-Ton Stores, Inc., one of the largest regional department store chains in the United States. DHL will provide US domestic Express and home delivery services, supporting The Bon-Ton store’s entire network.

The Bon-Ton operates 278 stores in 23 states in the Northeast, Midwest and upper Great Plains under the Bon-Ton, Bergner’s, Boston Store, Carson Pirie Scott, Elder-Beerman, Herberger’s, Younkers and, under the Parisian nameplate two stores in the Detroit, Mich. area. In addition to a bridal registry and new on-line store, The Bon Ton offers a broad assortment of brand-name fashion apparel and accessories for women, men and children, as well as cosmetics and home furnishings.

“We evaluated all of the major US delivery providers based on their ability to serve the entire Bon-Ton network,” said Robert Hook, Divisional Vice President, Transportation Manager, The Bon-Ton Stores, Inc. “Bon-Ton looked at all of the carriers’ service reliability and commitment to technology and automated shipping systems, their ability to support Bon-Ton’s eCommerce business, and overall value. DHL’s strength in all these areas, along with exceptional customer support, was the reason for selecting DHL.”

DHL worked with Bon-Ton to offer store customers the added convenience of delivery of in-store items purchased at any Bon-Ton store. DHL will deliver these items upon request by customers to a business or residence through its Express delivery or DHL@home business-to-residential delivery service.

From Bon-Ton fulfillment centers, DHL will deliver all products ordered through the online store, as well as items ordered from the Bon-Ton Bridal Registry.

“The commitment of DHL’s sales and support staff and the training they provided us on DHL systems and processes has made our transition to DHL services an outstanding customer experience,” said Mr. Hook. “We’re extremely pleased by the smooth and seamless rollout of DHL services across our network.”

“As a national retailer that emphasizes quality and understands the increased importance in the shoppers’ experience, Bon-Ton relies on strong partnerships to extend and enhance their brand,” said Charles Brewer, Executive Vice President of Sales, for DHL. “DHL is continually growing to meet our customer’s constantly-evolving requirements, and is delighted to support growing enterprises like Bon Ton so they can provide the highest level of service to their customers.”

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At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.

DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 225 countries and territories worldwide with over 300,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations.

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