Kenworth Alaska Opens New Facility in Fairbanks To Enhance Customer Support
FAIRBANKS, Alaska— Kenworth Alaska recently relocated its Fairbanks dealership to a new facility that offers customers increased service capacity and expanded parts availability.
A member of Kenworth’s dealer network of nearly 300 locations in the United States and Canada, Kenworth Alaska’s new Fairbanks location offers triple the amount of service space available in its previous location. The new 21,000 square-foot facility houses 10 service bays and one enclosed wash bay and is located on a 3.3-acre site.
“Since the new facility is so much bigger, Kenworth Alaska becomes the only truck dealer in Fairbanks to offer services under a single roof and in a building designed specifically as a heavy duty truck dealership. That means we’ll have more space to store and sell truck parts and to provide truck service to our customers,” said Ken Mason, chief operating officer for parent company Kenworth Northwest in SeaTac, Wash., which also has locations in Aberdeen, Bellingham, Marysville, and Yakima, Wash., plus Kenworth Alaska in Anchorage.
“We’re also pleased that the new facility offers a more convenient location for customers since it’s near the crossroads for State Highway 2, the western route to Canada, State Highway 3, the southeastern route to Anchorage, and the Dalton Highway, the northern route to Prudhoe Bay,” added Jim Scherieble, general manager of Kenworth Alaska.
The 414-mile Dalton Highway, or “Haul Road,” leads to the oilfields of Prudhoe Bay and is among the world’s most treacherous stretches of highway. The demanding, mainly gravel road follows the Trans-Alaska Pipeline and climbs more than 120 mountain grades and hills with 25 grades approaching or exceeding 18 percent. Temperatures can fall to 50 or 60 degrees below zero. Because trucks face such extreme conditions, reliable parts availability and service following the sale becomes critical to their operation.
“As pipeline maintenance on the Trans-Alaskan Pipeline System expands and work begins on a new Trans Alaskan Gas Pipeline, our new facility will serve the needs of customers involved in the oil and gas industry for years to come,” Scherieble said.
It is this commitment to customer service and dealer support that helped Kenworth receive the 2006 J.D. Power and Associates award for “Highest in Customer Satisfaction for Heavy Duty Dealer service.”*
Kenworth Alaska-Fairbanks, located at 2262 Van Horn Road, is open from 8 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 5 p.m. on Saturday. The phone number is (907) 455-9900.
Scherieble said Kenworth Alaska expects the new location will help the dealership sell and service more of its best-selling Class 8 models, the Kenworth W900L and the Kenworth T800. These truck models, spec’d with high horsepower engines and heavy rear-ends and suspensions, are popular models because they can handle the heavy loads haulers routinely pull to Prudhoe Bay, he added. The dealership also anticipates more demand for the Class 7 Kenworth T300 box van since it’s already a popular medium duty choice for making local deliveries, particularly heating oil and propane, to residences and commercial locations, Scherieble said.
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