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IBM to Refresh Marks & Spencer’s In-Store Systems


IBM (NYSE: IBM) today announced that it has won a systems integration contract with Marks & Spencer, the leading UK retailer, to refresh its in-store technology and systems over the next three years.

Under the contract IBM will project manage the deployment of key areas of Marks & Spencer’s in-store systems across its UK and Ireland store estate. This will include the implementation of the Beanstore point-of-sale application from IBM Business Partner PCMS.
“This investment in our store systems is an important part of our store modernisation programme, which is designed to improve the overall shopping experience for our customers, including better and faster service at the till point,” said Darrell Stein, IT Director of Marks & Spencer. “IBM has the expertise to implement solutions which meet the needs of M&S and its customers.”

“Our work with Marks & Spencer is the latest example of IBM’s strength in delivering customer-focused solutions in the retail industry,” added John Riccio, Retail Industry Leader for IBM in the UK, Ireland & South Africa.


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