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AT&T Selected to Provide Voice Services to Jenny Craig Inc.


AT&T Voice Services Will Support the Weight Loss Company’s New Business Generation

Carlsbad, California.-AT&T Inc. (NYSE:T) has announced that Jenny Craig Inc. has extended its relationship with AT&T by signing a new two-year $3 million contract for local and long distance voice services to more than 600 Jenny Craig locations, including sites in Canada and Puerto Rico. AT&T has helped Jenny Craig consolidate its local carriers and integrate voice services into a single offering. AT&T’s voice networking services will help streamline Jenny Craig’s business with a more cost-effective solution.

Jenny Craig is one of the world’s leading weight-management companies. The company offers a proven, comprehensive program that, through sound nutrition and simple activity, helps clients achieve the balance necessary for optimal weight loss and personal well-being.

AT&T combined the company’s traditional voice services with Advanced Features and Interactive Voice Services to develop a custom store-locator application for Jenny Craig that will help route its customer call traffic. This service has provided the company with better call-handling capabilities, faster agent response times and a more detailed call-reporting capability. The end result is a better customer service experience for Jenny Craig’s callers and a more robust and valuable call data advantage for the company.

“We’re happy with the relationship that we have developed with AT&T and know that we can count on the reliability of AT&T’s network to ensure we provide the best customer service experience possible,” said Shoukry Tiab, Jenny Craig’s chief information officer.


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