Cox Communications Receives J.D. Power and Associates’ Highest Honor in Residential Telephone Customer Satisfaction in Three Regions*
Cox Communications Inc. announced today that it received highest honors in J.D. Power and Associates’ 2007 Residential Regional Telephone Customer Satisfaction StudySM in the Northeast, Southwest and Western Regions. This marks the fifth consecutive year that Cox’s residential telephone service has ranked highest in overall customer satisfaction in the Western Region and the second consecutive year Cox has ranked highest in overall customer satisfaction in the Northeast and Southwest regions. J.D. Power and Associates’ Residential Telephone Customer Satisfaction Study measures customer satisfaction with both local and long distance telephone service.
“We’re pleased to be recognized once again in the J.D. Power and Associates study. Through the study’s findings, it is clear that Cox is outperforming the big old telephone companies in satisfying customers,” said David Pugliese, Cox’s vice president of product marketing. “We introduced a competitive phone offering nearly 10 years ago. The J.D. Power and Associates studies speak volumes to how satisfied our customers are with Cox Digital Telephone’s reliability, savings and convenience.”
In the West, Cox ranked highest in several factors that measure overall satisfaction, including performance and reliability; billing; and company image – scoring 30 points higher than the Western average. Cox Digital Telephone markets included in this Study include: greater Phoenix and Tucson, Ariz., San Diego, Santa Barbara and Orange County, Calif., Las Vegas, Nev., Omaha, Neb. and Sun Valley, Idaho.
In the Northeast, Cox ranked highest in performance and reliability, billing, company image and customer service – scoring 52 points higher than the Northeast average. Cox’s Northeast markets include Rhode Island and central Connecticut.
In the Southwest, Cox ranked highest in performance and reliability, customer service, billing, company image, cost of service and offerings and promotions and scored 34 points higher overall than the Southwest average. Cox Digital Telephone markets included in this regional study include: Topeka, Wichita and greater Kansas, northwest Arkansas and Oklahoma City and Tulsa, Okla.
“Cox’s commitment to customer service is the key to its success in telephone,” said Pugliese. “Cox employees - at every single point of our organization - are truly dedicated to earning the trust of their communities and working everyday to deliver a simple and reliable telecommunications experience.”
Today, more than 2.1 million residential customers and 160,000 businesses enjoy Cox Digital Telephone.
* Study conducted among 11,911 customers nationwide who receive their local and long distance service from one provider.
About Cox Communications
Cox Communications is a multi-service broadband communications and entertainment company with more than 6 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint (NYSE: S). Cox Business Services is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com and www.coxmedia.com.
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