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eircom Selects InfoVista for Performance Management on Next Generation Network


InfoVista S.A. (Euronext IFV - FR0004031649), the leader in service-centric performance management software, today announced that VistaInsight® for Networks is being deployed by eircom, Ireland’s largest telecommunications supplier, for performance management across its next generation core network (NGN). InfoVista will be used predominantly by eircom’s managed services division to provide business customers with enhanced visibility into the performance of IP and Metro Ethernet services running across the core network which covers the whole of Ireland. In addition, the software will also be used by eircom’s network operations team to carry out performance monitoring and troubleshooting internally on the corporate WAN.

“The main driver behind our decision to deploy an end-to-end performance management solution was a desire to become more customer-centric in our approach to network management. Our customers are increasingly demanding access to network performance reporting and in order to retain our competitive edge it is critical that we are able to deliver a performance management solution robust enough to support the most advanced reporting requirements,” says Geoff Shakespeare, chief technology officer eircom. “We believe InfoVista’s web-based reporting tools deliver the best combination of commercial and technical advantage in the market to enable us to provide the highest levels of satisfaction to our customers.”

The InfoVista platform automatically collects and analyzes data from eircom’s next generation network and presents this detailed performance data within a dynamic, online portal environment. This provides eircom with visibility into network activity that was previously impossible to visualize. eircom’s business customers can then access this information to get a better understanding of how the network is performing at any given time.

Customers can subscribe to one of two different types of reports depending on the level of detail they require. The more basic reporting functionality provides customers with real-time information on connectivity, including availability of service, success rate of traffic and dropped packets. For customers requiring a more sophisticated level of reporting, eircom’s advanced reporting option presents more detail on information such as latency and jitter. Customers can also access Netflow-related network statistics.

“Next generation services have the potential to deliver high levels of revenue to operators, particularly if they are able to build a loyal customer base,” says Julien Dahan SVP EMEA Operations. “InfoVista’s unique service-centric approach to performance management raises visibility into network performance and services and will help eircom differentiate the quality of its services from those of its competitors, meet customers’ ever increasing demands for service level assurance, and maximize the return on the investment made in its next generation network.”

Based on the initial success of the InfoVista roll out, eircom plans to extend the InfoVista solution to include integration with its fault management software from EMC SMARTS.


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