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Oracle Introduces Oracle(r)Communications Order and Service Management


Oracle’s Siebel CRM and Oracle Communications OSS Systems Provide Automated Fulfillment to Enable Faster, More Accurate Service Delivery
REDWOOD SHORES, Calif. 16-JUL-2007 05:05 AM Oracle today announced the general availability of Oracle(r) Communications Order and Service Management (Oracle Communications OSM) Release 6.2, which extends Oracle’s Siebel CRM capabilities with comprehensive order management functionality to automate fulfillment requests for traditional and next-generation services.

Complementing existing Siebel CRM order capture and processing functionality, Oracle Communications Order and Service Management (previously Oracle Communications Provisioning) is a next-generation solution that helps communications service providers streamline and automate their complex order management processes. Oracle Communications OSM enables service providers to rapidly introduce new, emerging services, as well as cost effectively scale the delivery of mass-market services through fully automated order management - all on one convergent platform for current and next-generation services and technologies.

“The order management role has been traditionally a key challenge for service providers and is at the heart of automating the service fulfillment process,” said Larry Goldman, Partner and Founder, OSS Observer LLC. “Oracle’s combination of its Siebel CRM functionality with Order and Service Management provides a complete and integrated order management solution from front to back office, enabling operators to automate and reduce the cost of the end-to-end order management process.”

“In today’s complex and highly competitive communications industry, service providers need both flexibility and automation in their end-to-end order management process. Oracle Communications OSM, coupled with Oracle’s market-leading Siebel CRM and ongoing commitment to enable pre-built end-to-end processes, provides a complete order management solution from initial order capture including inventory reservation, service pre-qualification and SLA commitments to complete order fulfillment for services, equipment and workforce,” said David Sharpley, Vice President of Marketing and Alliances, Oracle Communications. “Oracle Communications OSM allows service providers to reduce the time, cost and risk involved in integrating their applications - and helps ensure accurate, predictable order fulfillment for the optimal customer experience.”

Oracle Communications OSM complements Oracle’s Siebel CRM functionality to provide:

* Open, standards-based Web services integration enabling automated end-to-end business processes;

* Order transformation, decomposition, coordination and dynamic execution of increasingly convergent communications orders, helping to reduce errors, decrease order-delivery times and improve scalability through automation;

* Intelligent Change Management to inherently analyze the net effect of order changes resulting from supplemental, cancellation or exception processing to automatically execute the appropriate compensation steps - enabling significantly reduced manual intervention and associated costs;

* Rapid, flexible application integration through intuitive run-time Web GUI integration allowing users to select, reserve and update information in external systems, which then dynamically determines order processing.

Availability and Pricing
Oracle Communications Order and Service Management Release 6.2 is generally available. Terms, conditions and restrictions apply.

About Oracle Communications
Oracle is #1 in Communications globally with 19 of the world’s top 20 telecommunications companies running Oracle applications. Oracle Communications integrates industry-specific BSS and OSS solutions with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, and carrier-grade middleware and database technologies. Oracle Communications enables service providers to deliver next generation convergent services rapidly, increase customer satisfaction and loyalty, and reduce costs in the business and the network. For more information, visit

About Oracle
Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle visit our Web site at

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