groupSPARK First SaaS Provider To Offer 24x7 Private Label Tier-1 Support
BURLINGTON, MA – July 9, 2007 – groupSPARK, a Microsoft Gold Certified Partner and the leading private label Software as a Service (SaaS) provider of hosted services including Microsoft Exchange Server 2007, announced today that it is now offering 24x7 private label tier-1 technical support for its resellers as an optional service. This service is immediately available to channel partners and resellers so that they can provide their customers with comprehensive technical support and simultaneously save money.
Resellers can take advantage of groupSPARK’s internal infrastructure, technical expertise and leadership in the private label Hosted Microsoft Exchange Server marketplace by outsourcing technical support for their customers as well. The company now provides 24x7 private label tier-1 technical support to resellers’ customers via phone or e-mail using the reseller’s name and branding. The customer will be unaware that their technical support is being provided by groupSPARK.
groupSPARK’s hosted SaaS offering includes Microsoft Exchange Server 2007, Windows SharePoint Services v3.0 and Dynamics CRM which can be completely private labeled and resold by partners as a part of their own product offerings saving them hundreds of thousands of dollars in development and operational costs. Because groupSPARK’s entire reseller solution is fully private labeled using its state-of-the-art Private Label Application Delivery platform (PLAD) and includes the reseller’s branding and design, the service provided by groupSPARK is completely transparent to the end user.
“Not only can groupSPARK resellers significantly increase their average revenue per user by offering hosted Microsoft Exchange Server 2007 but they can save a significant amount of money by outsourcing their technical support as well,” said Ravi Agarwal, groupSPARK chief executive officer. “Their customer receives best-in-class technical expertise and the reseller does not have to make substantial investments in IT, personnel, or other resources. It’s a win-win situation.”
Located in Burlington, Massachusetts, groupSPARK is a leading provider of SaaS solutions, such as Microsoft Exchange Server 2007, Windows SharePoint Services v3.0, and Dynamics CRM, which can be completely private labeled and resold by partners as a part of their own product offerings saving hundreds of thousands of dollars in development and support costs.
Its partners utilize groupSPARK’s turnkey private label platform to provide hosted services to their users in minutes. Partners are able to address scalability and uptime concerns by leveraging groupSPARK’s 100% uptime SLA, private label 24x7 U.S.-based support and proactive hardware and software monitoring capabilities.
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