Five Atos Origin Service Centers in France have obtained CMMI Level 3 Certification
Atos Origin, a leading international IT services company, has announced that its service centers in Bordeaux, Lyon, Nantes/Brest, Sophia Antipolis and Toulouse have obtained CMMI Level 3 certification, thereby confirming its leadership in industrializing its systems integration businesses in France. The certification process is in line with Atos Origin’s Global Sourcing strategy and supports the objectives of its Transformation 3o3 plan, which aims to speed the Group’s organic growth by globalizing its operations and improving productivity.
“We are the first1 IT services company in France to receive CMMI Level 3 certification, for five of our regional service centers,” said Claude Aulagnon, CEO of Atos Origin’s Systems Integration business in France. “This represents a new phase in our ambitious industrialization program. The CMMI3 certification process is also underway for our other centers—Grenoble and Rennes, which are already CMM3-certified, as well as Clermont-Ferrand and Orléans. At present, our industrial organization provides us with a competitive strength in satisfying the market’s requirements. With the CMMI process, we have optimized our ability to respond, meet our commitments, manage projects, leverage our experience and provide close-to-the-customer service. The process ensures that our customers will receive the reliable, effective support and capabilities they need.”
To effectively support changes in its customers’ businesses and respond to specific requests, Atos Origin has organized its service centers according to the innovative principle of a matrix structured by technologies and skills clusters. In this way, customers benefit from the best solutions for attaining their performance, quality and cost-reduction objectives.
By industrializing its service center operations, Atos Origin is able to systematically program every stage in the IT data production process. This operating procedure is supported by:
Common skills reference guidelines integrating the specific needs of each service center.
Production controlled by measurements and indicator analyses.
Customer satisfaction surveys.
The industrialization and alignment of methods and tools is based on leveraging skills and best practices developed on the frontline. The continuous improvement process is led by communities of IT engineers who share the same feedback and capitalize on innovative practices.
New employees have immediate access to a base of tried and tested operating processes that enable them to integrate their teams in the best possible conditions. Thanks to specially designed training courses in all major phases of applications management and other projects, employee skills are constantly being enhanced and developed.
1 – Source: Software Engineering Institute (list of certified facilities)
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