Commerce Bank Plans to WOW! Customers with Latest ATM and Services Agreement with NCR
Increases service offerings in line with the bank’s retail “store” expansion.
DAYTON, Ohio – Commerce Bancorp (NYSE: CBH) has renewed and expanded its automated teller machine (ATM) hardware, software and services agreement with NCR Corporation (NYSE: NCR), signing a new five-year agreement through 2011. Commerce joins a distinguished group of leading financial institutions that have entrusted more than 25,000 ATMs to NCR’s top-of-the-line High-Availability Managed Services program.
In addition to traditional maintenance, cash replenishment services and currency management, Commerce will also receive Incident Management and Help Desk services from NCR. With this comprehensive level of service, NCR takes full accountability on behalf of the customer for all factors affecting ATM uptime.
Under the terms of this new agreement, Commerce will deploy NCR Personas M Series ATMs with NCR’s industry-leading APTRA™ software. This solution will support and expand Commerce Bank’s legendary customer service-focused brand. Commerce is one of the nation’s fastest-growing financial services retailers, fueled by its aggressive retail store growth strategy. Currently, the bank operates nearly 450 store/branch locations and deploys more than 650 ATMs in nine states. Commerce has announced plans to continue its growth and reinforce its brand by increasing its stores to approximately 900 locations by 2011.
Richard Burke, senior vice president for Commerce Bancorp, said, “With our growth strategy and our passion for providing the WOW! factor in customer service, we need to rely on a partner that can deliver quality and reliability, while having the flexibility to meet our needs over time. NCR’s wide portfolio and expertise has proven to be an asset to our growth strategy, as well as from a day-to-day operational perspective.”
John Di Leo, vice president of customer services for NCR’s Financial Solutions Division, said, “Every company and financial institution today recognizes that the very best way forward is to focus intently on its core strengths. By turning to NCR to manage much of its ATM network and operations, Commerce is able to rely on NCR’s High-Availability Managed Services which are underpinned by highly integrated and intelligent tools, such as Gasper and our Self-Service Diagnostic Gateway. This frees Commerce to focus on its growth plans, while still offering convenient and tailored banking options.”
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