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Ready or Not, Here ITIL® V3 Comes - Art of Service Making Sure IT Service Managers Don’t Have to Hide From Latest ITIL® Upgrade


On May 30, 2007, ITIL® V3 was released, bringing both the promise of greater productivity and the potential for implementation headaches to IT Service Managers. Such professionals need not play a game of Hide and Seek with the new framework, however. The Art of Service’s Complete ITIL® V3 Readiness Assessment Kit will have them home free and up and running smoothly in just a few hours.
Queensland, Australia, June 5, 2007 -- The release of ITIL V3 last week raised both excitement and trepidation in the IT sector--excitement because the new framework promises a host of new processes that will simplify IT Service Managers’ daily responsibilities but also trepidation over its implementation.

The Art of Service is poised to alleviate this trepidation with its Complete ITIL V3 Readiness Assessment Kit. Designed to help IT Service Managers reap all the benefits of ITIL V3 with a minimum time investment, the kit is being offered on a risk-free trial basis. Wary IT managers and consultants who want to leverage all ITIL V3 has to offer can sign up for the Complete ITIL V3 Readiness Assessment Kit online at

Version 3 of ITIL has undergone a major revision since its previous incarnation. The publisher promises this of the updated framework: “The new service lifecycle-based guidance incorporates the best from the previous two versions and tested current best practice for ITSM.” The five titles that comprise the core of the new ITIL practice are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

Clearly, IT Service Managers have much to gain from the refresh, but finding the time to learn and implement its Service Management lifecycle principles and eight new processes is a daunting prospect for these already overworked professionals. In fact, the combined ITIL V3 books weigh in at a hefty 2000+ pages.

What’s the alternative for a quick understanding? Art of Service’s Complete ITIL V3 Readiness Assessment Kit’s extensive gap analysis, that’s what. In just a few hours of their time, this preparation package tells IT Service Managers exactly what they’re already doing and clarifies the areas to which they will need to pay extra attention and on which they will need to focus their resources.

Art of Service spokesperson, Ivanka Menken, explains, “This time-saving package will provide IT Service Managers with a complete overview of their ITIL V3 readiness assessment. In addition, it will furnish them with excellent insight on the tips, techniques and advice they need to successfully apply ITIL V3s best practices.”

For additional information on Art of Service’s Complete ITIL V3 Readiness Assessment Kit, visit the company online at To learn how Art of Service can help you seamlessly implement version 3 of ITIL, contact Ivanka Menken at +617 32522055 or via email.


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