Homewood suites by Hilton rated top upscale hotel chain in the Market Metrix Hospitality Index
Hilton Hotels Corporation announced today that its extended stay brand has placed number one in the Market Metrix Hospitality Index for the first quarter of 2007. Homewood Suites by Hilton, the national brand of upscale, all-suite residential-style hotels, placed number one in the upscale (extended stay) hotel category, an honor that takes on a significantly higher level of prestige at a time when customer satisfaction in the entire hotel industry has reached its highest level in three years.
The Market Metrix Hospitality Index (MMHI) is a quarterly report of customer satisfaction with hotel, airline and car rental companies based on 35,000 in-depth consumer interviews. The announcement marks the 12th time that Homewood Suites by Hilton has been recognized as a leading brand by MMHI.
“We are delighted that the Market Metrix Hospitality Index has recognized Homewood Suites by Hilton as the top leader in the Upscale / Extended Stay market segment. This is particularly noteworthy considering the fact that the MMHI report showed that the Upscale segment of the hotel industry saw the biggest improvement due to investments in staff, services and amenities,” said Rebecca Wyatt, senior vice president – brand management.“
It just shows that Homewood’s commitment to exceptional customer service has outpaced that of its competitors. With initiatives such as Suite Selection, Mobile Training with video iPods and the ongoing Distinctly Homewood brand-wide upgrades – the evolution and innovation of Homewood Suites will continue to grow itself as the leading extended stay brand in the industry.
Market Metrix, LLC was founded in 1996 to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition to MMHI, Market Metrix provides clients with award-winning survey systems and strategic services. For more information, log onto www.marketmetrix.com.
About Hilton Hotels
Hilton Hotels Corporation (NYSE:HLT) is the leading global hospitality company, with more than 2,800 hotels and 480,000 rooms in 76 countries and territories, including 100,000 team members worldwide.
The More than 2,300 hotels are owned, managed or franchised in North America withcompany owns, manages or franchises a hotel portfolio of some of the best known and highly regarded brands, including Hilton, Conrad Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn, Hilton Grand Vacations, Homewood Suites by Hilton and The Waldorf Astoria Collection.
Hilton Hotels Corporation’s sponsorship of the U.S. Olympic Team will extend through the 2008 Olympic and Paralympic Games in Beijing, China, and includes the 2008 U.S. Paralympic Team(s) and the 2007 U.S. Pan-Am Team.
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