Convergys Introduces Infinys Series 3
-- Improves Content Delivery and Customer Care Experience --
(Cincinnati; June 5, 2007) - Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced today the availability of Convergys’ Infinys [r] Series 3 Business Support System (BSS).
Features of Infinys Series 3 include:
* an enhanced rating and billing engine that supports the high volume and increasing complexity of today’s various bundles of voice, data, video, and content services and pricing, including full quad play transactions
* an active mediation application that provides a real-time interface to the charging network, supporting convergent and online charging, IMS, IPTV, and pre- and postpaid rating and billing
* an industry-leading product catalog that coexists with existing product repositories and enables a universal product view across the enterprise
* a customer service management application that drives quick time to market of new combinations of products and services and improves agent effectiveness and productivity, and
* customer-centric BSS and customer care consulting and professional services that support requirements analysis, solution configuration, implementation, and support services
With Infinys Series 3, operators can better support their customers when providing new IP-based services and technology including content and IP Multimedia Subsystems. Enhanced rating, charging, billing, and active mediation capabilities support new and imaginatively packaged content delivery. In addition, an enterprise-wide unified product catalog and offer management capabilities provide an efficient, effective, and seamless customer experience via all order and care channels.
“Convergys’ modular Infinys Series 3 solution meets today’s rapidly changing consumer needs without requiring a massive overhaul to an operator’s BSS,” said François Lançon, Senior Vice President of Product Management and Marketing at Convergys.
With the integration of customer care functionality, and rating, charging, and billing in Convergys’ convergent Infinys Series 3 solution, operators can move from an enterprise-centric distributed BSS environment to a customer-centric centralized BSS environment, delivering improved customer care.
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