Dell Services Help Simplify It For Safety Kleen
Dell to Manage Technical Support, Provide Products for Leader in Environmental Services.
Round Rock, Texas,-Safety Kleen is simplifying its IT operations with the assistance of Dell’s Help Desk services. Dell will manage end-user technical support, helping to enable Safety Kleen’s IT team to focus on supporting its growing business.
Safety Kleen is the leading provider of cleaning, environmental and re-refining solutions and the world’s largest re-refiner of used oil. Dell will serve as Safety Kleen’s in-house help desk, providing technical assistance to more than 4,500 employees who manage sales and service in the field and customer support and operations across more than 200 locations.
“By outsourcing our help desk services to Dell, our IT team can focus on strategic business and the future of our technology needs,” said Magnus Borg, Safety Kleen’s chief information officer. "And by partnering with Dell, we’ll increase efficiency while raising the service level of our help desk for all Safety Kleen employees.
The Dell team worked with Safety Kleen to develop a customized help desk service, including a dedicated team of Dell support staff that will manage and help solve any issues employees have with their desktop or notebook computers.
This is the latest agreement in a growing relationship between Dell and Safety Kleen. The company also uses Dell LatitudeTM D620 notebook computers, Dell OptiPlexTM GX620 desktop computers, Dell PowerEdgeTM servers and Dell/EMC storage to manage its business of cleaning and environmental services to 440 companies on the Fortune 500 list. Dell also managed the migration of Safety Kleen’s e-mail servers from an outsourcer to in-house management. Additionally, Dell Services handles Safety Kleen’s asset management and asset recovery.
“Dell’s expertise working with Safety Kleen’s growing business and progressive IT strategy make a great combination,” said Bill Rodrigues, vice president of Dell’s Corporate Business Group. “We are committed to enabling Safety Kleen and all our customers to achieve their business goals by removing cost and complexity from IT.”
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