Cybertrust Managed Security Services Achieve ISO 9001:2000 Certification
Cybertrust®, the global security specialist, today announced its Managed Security Services (MSS) infrastructures in Leuven, Belgium and Atlanta have been certified under the ISO 9001:2000 quality management standard .
The ISO 9001:2000 standard is geared towards customer satisfaction and encourages organisations to listen and respond to customer feedback and proactively make service enhancements if and where necessary. The standard also promotes improved documentation and process control, leading to increased productivity and reduced costs.
“Cybertrust has always listened to its customers and is renowned for delivering business-focused solutions that respond to, and anticipate, customer needs. ISO 9001:2000 certification underlines our proven ability to deliver innovative security solutions that allow our customers to work without concern,” said Kerry Bailey, Cybertrust senior voice president, global services.
Achieving ISO 9001:2000 certification demonstrates that Cybertrust has successfully taken the steps maintain a high level of quality as the company and its offerings expand and mature.
“From day-to-day account management and consultancy through to operations and technical support, Cybertrust’s consistency of quality and commitment to our business is impressive,” said Dave Southward, group infrastructure and IT manager of Smiths Group. “We have complete confidence in Cybertrust as our MSS provider.”
Cybertrust has recently completed an upgrade of its Canberra, Australia data facility to a fully-functional, state-of-the-art Security Operations Centre (SOC), part of Cybertrust’s follow the sun SOC infrastructure. This SOC is expected to attain ISO 9001: 2000 Certification during the next audit towards the end of this year.
The certification announcement follows Cybertrust’s recent “Positive” rating by Gartner in its report, “MarketScope for Managed Security Services in Europe, 2007”.1
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