Siemens Communications Gains First Dual Genesys Gold Partner Certification in North America
Siemens Communications (NYSE: SI) today reaffirmed its commitment to training, technical expertise and customer satisfaction by announcing that it has achieved Gold Partner Certification on the Genesys Voice Platform (GVP), part of the Gold Certification Program driven by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Paris:ALU)(NYSE: ALU). The award adds to the Gold Certification for the Genesys Contact Center Suite obtained by Siemens in May 2006, making Siemens the first Genesys North American partner to hold dual Gold Partner Certifications and highlighting Siemens’ commitment to deliver leading-edge open communication solutions that cost-effectively incorporate the latest technology for joint Siemens-Genesys contact center clients.
Partners for more than 10 years, Siemens and Genesys help businesses transform their contact centers into dynamic assets that provide excellent service and high agent productivity. The Genesys Contact Center Suite improves customer interaction routing through IP telephony while the Genesys Voice Platform provides interactive self-service and specialized speech applications. Siemens offers both solutions and delivers added value with customized systems integration, project management and professional services to meet customers’ needs.
The Gold Certification Program provides technical differentiation to partners who demonstrate a superior level of expertise in specific product areas and have a proven record of successful, quality implementations. The dual certification underscores Siemens’ commitment to open IP applications and recognizes the vendor as a Genesys partner that provides exemplary expertise with an extreme focus on high customer satisfaction.
“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “Siemens was awarded this certification for proving its ability to deliver quality service and customer satisfaction.”
Siemens customers attest to Siemens’ expertise with GVP that led to Siemens’ latest Gold Certification. Portland International Jetport in Portland, Maine, deployed GVP through Siemens HiPath Professional Services to expand self-service offerings for commuters and flyers. The application offers an easy-to-use “single number service” for anything a frequent traveler might need to know about the airport - including arrival and departure information, parking lot advisories and client services - and offers immediate access to customer service representatives for assistance. Jetport officials report they are extremely satisfied with the solution which gives them advantages over other regional airports.
To qualify for Gold Certification status, a partner must meet the following criteria:
-- A proven history of customer implementations within the past two years
-- High customer satisfaction as determined by customer surveys
-- A full lab system in place for all Genesys products the partner certifies and supports
-- Extensive employee training on all Genesys products the partner certifies and supports
-- Adherence to Genesys’ professional services methodologies and best practices
-- Full technical support infrastructure, personnel and practices for Genesys products
Gold Certified Partners earn the right to display the Genesys-approved logo and receive exposure and branding through the Genesys Partner Directory. Gold Certified Partners also receive marketing benefits, technical tools and extra services provided only to Gold Certified partners.
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