TouchPoint Awarded Genesys Gold Partner Certification

TouchPoint Solutions, Inc., a Genesys systems integrator, today announced that it has achieved Gold Suite Certification as part of the Genesys Certified Partner Program. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.

TouchPoint and Genesys are helping businesses transform their contact centers into dynamic business assets that provide excellent service and high agent productivity. TouchPoint has been implementing end-to-end contact center solutions for Fortune 2000 companies over the last eight years. TouchPoint specializes in implementing Genesys solutions (GVP, routing, reporting and IP solutions) and developing tools and utilities that complement Genesys products. The joint partnership will expedite ROI on Genesys and increase the speed to market. The benefit to customers is the availability of certified resources and pre-built tools that can be customized and deployed quickly to meet everyday business needs. TouchPoint provides highly-skilled resources to implement Genesys solutions and manage/maintain the Genesys Infrastructure for maximum up-time. TouchPoint is Genesys-certified for implementations in North America.

“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “TouchPoint was awarded this certification for its commitment to quality service delivery and customer satisfaction.”

To qualify for Gold Certification status, a partner must meet the following criteria:

-A proven history of customer implementations within the past two years
-High customer satisfaction - customers are surveyed
-A full lab system in place for all Genesys products certified and supported
-Extensive employee training for all Genesys products certified and supported
-Professional services methodologies and best practices in place and adhered to
-Technical support infrastructure, personnel and practices in place

Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools and enablement services provided only to Gold partners. Additional details on Genesys Certified Partner Program are available online at: http://www.genesyslab.com/about/partners/certificationprogram.