Aria Solutions Awarded Genesys Gold Partner Certification
Aria Solutions Inc. (Aria), a leading North American provider of Genesys products and services, today announced that it has achieved Gold Suite Certification as part of the Genesys Certified Partner Program. Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.
Aria and Genesys are helping businesses transform their contact centers into dynamic business assets that provide excellent service and high agent productivity. The joint solution offers customers maximum value through industry-leading Customer Interaction Management software from Genesys and expert implementation and 24/7 support services from Aria. The result enables contact centers to exceed their customers’ expectations while optimizing their operations.
“The Gold Certification Program improves customer satisfaction through high-quality implementations,” said Brad Coleman, senior vice president, Worldwide Customer Service at Genesys. “Aria was awarded this certification for its commitment to quality service delivery and customer satisfaction.”
To qualify for Gold Certification status, a partner must meet the following criteria:
-A proven history of customer implementations within the past two years
-High customer satisfaction - customers are surveyed
-A full lab system in place for all Genesys products certified and supported
-Extensive employee training for all Genesys products certified and supported
-Professional services methodologies and best practices in place and adhered to
-Technical support infrastructure, personnel and practices in place
Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools and enablement services provided only to Gold partners. Additional details on Genesys Certified Partner Program are available online at: http://www.genesyslab.com/about/partners/certificationprogram.
About Aria Solutions Inc.
Aria Solutions has a decade-long track record of helping customers build world-class contact centers that improve customer loyalty, lower operations costs, and increase profits. Aria Solutions is a unique IT solutions firm focused 100 percent on providing Customer Interaction Management products and services for contact centers. Aria offers expert business consulting, professional services, agent desktop software and 24/7 support for the entire Genesys Suite. Founded in 1996, Aria has completed over 330 projects for customers in almost every industry. Our expertise includes IVR/speech, routing, reporting and analytics, outbound, workforce management, agent desktop and much more. For additional information about Aria Solutions Inc. please visit: http://www.ariasolutions.com
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