Telesciences and Netonomy Ink Strategic OEM Agreement
Boston/Mount Laurel/Oslo/Paris – July 6, 2005 - Netonomy, the leader in customer self-service solutions for the communications industry, and Telesciences, a leading mediation and revenue assurance provider, have announced today that they have formed a strategic alliance. As part of an OEM agreement, Telesciences will tightly integrate Netonomy’s award-winning customer self-service application, MyNetonomy, together with its mediation and revenue assurances product, Sterling Mediation. Telesciences will be targeting Voice over IP (VoIP) and convergent triple-play (voice, data and video) providers with the bundled solution, called Sterling Customer Self Service.
Service providers will rapidly realize benefits from the joint solution, through:
• Automation of back-office processes for quick deployment of new convergent services, without changes to their current billing infrastructure
• Lower implementation costs from the pre-integrated solution
• Improved customer service without increasing costs as service centers handle growing service requirements
End-users of the joint solution will benefit from a number of self-service features, including:
• Signing up for VoIP, broadband, video and other services and ordering IP phones, VoIP modems and other products
• Activating and managing new services and account information
• Resolving and reporting problems
• Viewing individual call details
• Monitoring and analyzing quality of service delivered
• Assuring service level agreements are achieved
John Loughlin, Senior Vice President of Business Development and Sales at Telesciences said, “Cable operators and other providers need to deliver high quality sales and support for new services, without raising their costs. Increasingly the preferred channel for operators and customers alike is self-service. When it came to choosing a partner for this technology, we naturally looked to Netonomy as the leaders in customer self-service for communications.”
“We are delighted to be working with Telesciences,” responded John Hughes, EVP and co-founder, Netonomy. “Bundling mediation together with self-service and e-billing will provide enormous value to convergent and VoIP service providers and their customers. Operators will be able to quickly rollout their new convergent services, while maintaining their current billing infrastructure and limiting the growth in operational costs. At the same time, customers will benefit from having greater control of their relationship and the quality of service they are receiving. Telesciences’ understanding and strength within this exciting, dynamic market make them the ideal partner to capitalize on this growing area in communications.”
Telesciences provides mediation, customer self-service, and revenue assurance solutions for service operators and equipment providers. ?
Telesciences is a worldwide leader in solutions for convergent networks; enabling service providers to be prepared for the future of new technologies and new services, whether fixed, mobile, or IP.
Sterling Mediation offers operators real-time, event-based mediation for high traffic volumes from any type of network element. Solutions are provided for wireline, wireless, Cable, IP and multiple service operators.
Sterling Customer Self Service is specifically targeted at the new entrant VoIP market to provide a seamless customer interface that hides the underlying network complexity from the end user.
Telesciences has extensive experience in the telecommunications and cable fields and has a global client base of operators and equipment vendors including Nortel, Qwest, Siemens, SFR, Telenor, and VimpelCom.
Founded in the United States in 1967 today the company is headquartered in Oslo, Norway with offices in Europe, the US and China. For more information, please visit www.telesciences.com.
Netonomy is the leader in customer self-service solutions, providing online account management, e-Commerce and electronic bill analysis for the communications industry. The MyNetonomy customer self-service application suite allows consumers, business customers and POS employees to activate and manage subscriptions, buy new products and services, review, investigate and pay bills, resolve problems, and analyze every aspect of the service relationship using virtually any communications device.
MyNetonomy enables network operators and service providers to achieve higher adoption rates faster with frequent customer interaction by delivering customers a superior self-service user experience. This enables Netonomy customers to realize the maximum business benefits from CSS as fast as possible - dramatically reducing the cost of customer interaction while improving customer service and increasing sales. Netonomy customers include innovative and market leading operators like: Bouygues Telecom, Orange, SFR, T-Mobile and Vodafone.
With dual headquarters in Boston and Paris, and sales and support offices in London, Rotterdam, Singapore and Sydney, Netonomy partners with industry-leading system integrators and application software vendors to produce complete solutions for the communications sector. For more information, please visit www.netonomy.com.
- Contact Information
- John Loughlin
- SVP Business Dev and Sales
- Contact via E-mail
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